Haishat Ibrahim

In my role at Fincra, I focused on building innovative internal tools that streamline daily operations for various departments. By advocating for AI automation, I aimed to resolve persistent business issues and enhance productivity. My work involved close collaboration with teams to ensure effective implementation of these solutions, ultimately fostering a culture of efficiency and innovation.

Fincra Operations Dashboard: Enhanced and optimized the product dashboard to support the Fincra Operations team in tracking, monitoring, and gaining insights into product lines such as payins and disbursement services. Mobile Money Transactions: Improved transaction processes and optimized flow for non-NGN corridors, including GHS, KES, and UGX, increasing efficiency and reliability. Cross-Functional Collaboration: Worked closely with product teams to gather requirements and translate business specifications into technical solutions for portfolio management, analytics, and risk assessment. Software Development: Implemented code updates and modifications based on detailed design specifications, leveraging the latest cloud, mobile, and web technologies. Problem Solving: Addressed and resolved complex technical challenges by employing advanced technological solutions. Presentation and Reporting: Developed and communicated findings and solutions effectively to senior executives and key stakeholders, providing actionable insights and strategic recommendations.

Facilitating direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales Informing customers about all products in the company, their uses and benefits Taking orders made by customers and ensure that they are successfully delivered to them in due time Following up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction Ensuring proper documentation in the information system in due time and check through them for accuracy Interacting closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results Ensuring that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously Creating good relationship with team members and motivate them to put in their best to work in order to achieve maximum results Evaluating sales records periodically to make balances and ensure that sales figures tally with number of goods sold Coaching team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills

Contacted potential and existing customers to inform them about a product or service using scripts Answered questions about products or the company Asked questions to understand customer requirements and closing sales Directed prospects to the field sales team when needed Took and processed orders in an accurate manner Handled grievances to preserve the company’s reputation Went the “extra mile” to meet sales quota and facilitated future sales

Served in the Operations department. The department is in charge of Integrated Logistics and Container Terminal Services, Dry and Liquid Bulk Terminal Services and General Cargo Operation, Equipment Warehouse and Open Space Leasing,Supply Base Facilities to the Oil and Gas Industry.

Immediate attention to parents wants and views. Coordination of all activities going on in the school environment and giving direct report and feedback to the school director for Improvement of Service provided and general growth of the school.

Immediate and Professional response to customers calls, questions and views, with adequate integrity and emotional intelligence. Fair, honest and diligent dealings with every customers and individuals in the company environment,having it in mind that everyone matters in the growth and development of the industry. Excellent team work spirit and conflict resolution by the application of emotional intelligence skills.

Full Stack Certification, Web Development