Hailey Hammond

• Oversee full-cycle operations for a portfolio of multiple Class A high-rise commercial assets, driving operational efficiency, asset performance, and a high standard of tenant experience. • Coordinate Direct and manage vendors, contractors, and engineering teams to execute maintenance, repairs, and capital improvement projects—ensuring work is completed on time, within budget, and in full compliance with regulatory and safety standards. • Serve as the primary liaison for tenants, proactively managing relationships, lease administration, service requests, and issue resolution with a focus on responsiveness, retention, and satisfaction. • Drive financial performance in partnership with the property management team, leading budgeting, financial reporting, accounting functions, and CAM reconciliations with a focus on precision, accountability, and on-time delivery.

• Analyze campaign and sales performance data to identify trends, uncover opportunities, and deliver actionable insights that drive strategic decision- making and performance improvement. • Support the planning and execution of integrated, multi-channel marketing campaigns across email, social media, and digital advertising to maximize reach and engagement. • Conduct in-depth market research to define target segments, generate high-quality leads, and enhance sales outreach through tailored, persuasive messaging. • Create Develop compelling sales collateral and marketing content aligned with brand standards, strengthening customer engagement and improving conversion rates.

• Assist leadership team in creating, implementing, and executing department training’s, menu training and innovative pre-shift programs. • Assist in managing associate engagement, scheduling, payroll, counseling, and quarterly department meetings. • Planning and organizing events, ensuring the quality of food and beverage services, managing staff and resources, and ensuring all events are properly catered to. • Responsible for ordering and distribution of office supplies, inventory, and maintenance of POS equipment, and assist in optimizing function profitability and guest satisfaction.

• Demonstrate genuine hospitality, provide timely accurate, detail oriented, and friendly service. • Anticipate guest’s needs and respond with a sense of urgency. • Work with service team to provide an overall exceptional dining experience through attentive service and rapport with guests by having a guest-first mindset placing a high priority on guest experience. • Stay calm under pressure while efficiently multitasking, demonstrating problem-solving skills, and effectively communicating with other team members.

• Providing a positive customer experience, information to resolve complaints, and processing returns and exchanges. • Maximizing customer satisfaction by immediately greeting customers and processing transactions efficiently. • Processed sales accurately and efficiently maintain knowledge of current publicity, policies regarding payment and exchanges and security practices.

• Operating cash registers, managing financial transactions, and balancing drawers. • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. • Greeting customers, assisting with questions, excellent customer service, teamwork, and interpersonal skills.