Haidar Alkadhem

Lead and manage day-to-day administrative and HR operations, ensuring compliance, efficiency, and seamless coordination across departments. Handle government platforms and regulatory systems including Muqeem, Qiwa, GOSI, Modon, and Chamber services, ensuring timely and accurate processing of employee and company transactions. Oversee employee services operations including medical insurance administration, telecom management (STC portal), onboarding coordination, recruitment logistics, and HR documentation control. Act as a key liaison between HR, IT, Finance, Procurement, and external vendors to ensure operational continuity and timely resolution of requests and issues. Support HR Manager in strategic and operational activities, including HR expense auditing and submission, workforce administration, reporting, and process improvements. Manage office assets, IT inventory, administrative procurement, travel arrangements (flights, hotels, transportation), and corporate events planning. Continuously identify opportunities to streamline workflows, enhance compliance, and improve internal service quality.

Manage, organize and update admin documents. Coordinate, track and organize job interviews. Arranging quarterly and annual events. Coordinate with IT and support to raise users requests, issues, inquiries and insure to be resolved in a timely manner. Manage printers, office equipment, and IT stock and insure to maintain Sufficient stock. Manage medical insurance. Work in multiple government platforms such as: Muqeem, Qiwa, Gosi, Modon, and Alsharqia chamber. Manage employees SIM in STC Portal such as: packages, services, phones and contracts. Support senior management with day to day tasks. Coordinate with procurement team and vendor for admin procurement. Audit, verify and Submit HR expenses to finance. Book flight tickets, hotels, transportations to employees and guests.

Review/enhance content quality. Improve products creation process. Support Agents with challenging and complex products. Review products content before the official launch. Led the yearly content clean-up project and achieved 94% content quality rate, the highest rate in company’s history which led to Exceed year of 2023 target by +4%.

Creation of new products in the system. Write Products description in Arabic and English. Adding, checking and editing products details such as: images, prices, suppliers, categories and descriptions. Review products details on the app and ensure that it appears with a high quality content. Brainstorming ideas to improve content quality and Reduce the time to complete tasks to meet company’s KPIs.

Create, update sheets, documents, databases, and other departmental systems; use expertise to help improve processes. Prepare emails, reports, agendas, and meetings notes as needed. Collect and organize data using pre-set tools, methods, and formats to generate standard reports. Prepare required documents and tracking using a variety of applications such as Microsoft Office and other standard office software. Write official letters.