Hai Ding

Financial Operations @ StoneX Group Inc.

About

Certified product professional with experience across fintech operations and client management in global environments.I’ve worked in cross-functional teams across Europe and Asia, focusing on improving user experience, operational workflows, and product processes in financial services and startup contexts. My background combines fintech operations (StoneX Financial), client-facing product support, and branding/creative strategy, where I’ve worked closely with product and tech teams to optimize systems and enhance user experience.Completing a second Master’s in International Business in Paris, I’m focused on transitioning into Product Management roles, where I can combine analytical thinking, user-centric design, and cross-cultural perspective.Fluent in English, Chinese, and Japanese, with conversational French, I enjoy working in international, agile, fast-moving teams that connect product, people, and business impact.Personal website: http://haiding.s3-website.eu-north-1.amazonaws.com

Country

France

City

Paris

Industry

Financial Services

Skill

Microsoft SQL Server, SQL, Product Management, Roadmap, Scrum, Agile Methodologies, Sprint, Sprint Backlog, Product, Bank Management, SQL Server Reporting Services (SSRS), Jira Service Desk, Wikipedia, Microsoft Power BI, Confluence, Salesforce, CRM, OMNI, Customer Experience, Problem Solving

Experience

Financial Operations

StoneX Group Inc.

2023-9 - 2025-10 · 2 yrs 2 mos

Supporting backend operations for processing client transactions - Facilitating inbound and outbound payments via global banking systems - Identifying and mitigating risks associated with financial transactions under AML policies and regulations - Handling problems and red flags, coordinating with cross-functional departments and banks for facilitating transactions - Taking over cases and processing deposits and withdrawals of clients from new Japanese entity

Client Management Associate

StoneX Group Inc.

2023-6 - 2023-9 · 4 mos

Handling client enquiries of products as well as investigating and managing trading platforms - Identifying problems, executing transaction and effectively reporting issues to respective support solutions - Handling client queries and providing customer support via email, live chats, and calls

Client Services Manager

NetEase

2020-10 - 2021-3 · 6 mos

Provided customer service in NetEase and Mihoyo game team in charge of global purchase orders and technical bugs that occurred in the game. Sorted out orders from game players worldwide with Excel and other work platforms. Read and replied to emails in Chinese, English, and Japanese. Organization of files.