Hadiqa Abbasi

Customer Service Professional with 1.5+ years of overall experience in the FinTech industry, specializing in Nano and Digital Lending. Currently serving at Finleap Financial Services (Private) Limited while pursuing a BS in Psychology (6th Semester) from Virtual University of Pakistan, integrating psychological understanding with practical customer service expertise. Experienced in managing high volumes of customer interactions while maintaining strong satisfaction records. Skilled in handling complex complaints, ensuring compliance with TAT and SLA standards. Committed to delivering empathetic, solution-oriented support and continuously growing within the digital financial services sector.