Hadeel Awadh.

• Overseeing guest journeys from arrival to departure to ensure a seamless and well-organized experience • Coordinating conferences and events logistics, including seating arrangements, guest flow, and on-ground operations • Preparing operational and executive reports related to visits, events, and guest management • Collaborating with internal teams and external stakeholders to ensure smooth coordination and service delivery • Handling administrative tasks related to event planning, scheduling, and communication.

* Oversaw daily operations of the CC team, ensuring service quality and KPI’s standards. * Provided coaching, training, and support to agents to enhance productivity and customer experience. * Monitored key performance indicators (KPIs) and implemented improvement plans. * Coordinated schedules and managed workflow to meet operational targets.

* Handled incoming calls from beneficiaries efficiently. * Resolved complaints and provided accurate information regarding Nusuk services. * Maintained high levels of customer satisfaction through professional communication. * Documented and tracked beneficiaries interactions in crm.

Taught Korean language fundamentals with a focus on practical communication. • Adapted teaching methods to suit different learning styles and levels. • Strengthened skills in explanation, clarity, and audience engagement.

Taught Korean language fundamentals with a focus on practical communication. • Adapted teaching methods to suit different learning styles and levels. • Strengthened skills in explanation, clarity, and audience engagement.

Taught Korean language fundamentals with a focus on practical communication. • Adapted teaching methods to suit different learning styles and levels. • Strengthened skills in explanation, clarity, and audience engagement.