Habib Mescallado, CSM, LSSMBB

Acting Director, Member Services & Engagement (Interim) Lead organizational performance, physician engagement, and administrative strategy within a complex primary care network, aligning execution with system-level priorities. Directed organization-wide performance frameworks, increasing KPI compliance from 72% to 99.6% and enabling executive-level visibility into program outcomes Expanded physician and stakeholder engagement by 500%, accelerating demand for consultations and quality improvement initiatives Aligned membership and engagement strategy with leadership priorities, improving program adoption and integration across the network Designed workforce and service delivery models that reduced job-readiness timelines by 75% and increased operational capacity Standardized enterprise processes and SOPs, improving consistency, accountability, and risk management across programs

Advised senior leadership on workforce strategy, labour relations, and performance management within a unionized healthcare environment. Implemented enterprise performance management frameworks, strengthening leadership accountability and consistency across teams Increased collective agreement compliance by 80% through targeted leadership enablement and structured support models Reduced time-to-fill for critical roles by 20%, improving workforce stability and service continuity Led complex investigations and grievance management using structured, evidence-based approaches

Led workforce strategy, compliance, and operational improvement within an ISO-certified manufacturing environment. Reduced workforce onboarding timelines and training costs through structured learning systems aligned with ISO 9001 standards Achieved a zero-incident safety environment by embedding an interdependent safety culture model Led cross-functional workforce and operational improvement initiatives aligned to organizational strategy Reduced WCB-related costs by 20% through proactive return-to-work and claims management strategies

Directed HR strategy for a 3,000+ employee workforce across multiple provinces during post-merger integration. Led HR integration across four provinces, achieving full policy and compliance alignment within 6 months Maintained a 95% workforce fill rate while reducing time-to-hire by 10% through strategic workforce planning Reduced claims-related costs by $1.2M annually through optimized return-to-work and absence management programs Delivered labour relations training to operational leaders, reducing repeat violations by 30% Provided executive leadership with workforce analytics and risk insights to support strategic decision-making

Led regional training strategy and compliance across multiple provinces within a federally regulated environment. Directed training and certification for 1,000+ employees, ensuring full compliance with national regulatory standards Streamlined training delivery and return-to-work processes, reducing turnaround time by 20% Implemented standardized training programs across regions, improving consistency and long-term capability

Partnered with leadership to drive workforce strategy, labour relations, and organizational performance in a unionized environment. Led workforce planning and succession strategies for critical roles within a regulated environment Provided workforce analytics and governance insights to support leadership decision-making Supported organizational change initiatives that improved workforce capability and operational agility

Designed and led regional performance management systems for a large, unionized workforce. Built and implemented performance frameworks for 2,000+ employees, strengthening accountability and leadership effectiveness Reduced repeat compliance issues by 15% through structured improvement plans and coaching Delivered workforce performance insights to support operational and strategic decisions

Directed large-scale airport operations within a federally regulated environment, overseeing workforce performance, planning, and compliance. Managed operations for 200+ staff, maintaining 95–98% SLA compliance through data-driven workforce planning Oversaw $25M+ operational budgets, delivering 5–7% cost savings through efficiency improvements Reduced operational disruptions by 15% through predictive scheduling aligned with demand patterns