habeeb feroz

strategic planner

About

A trusted expert having earned over 22 years in developing practical strategic, risk, and sustainability solutions across multiple sectors. As an ‘out of the box’ thinker, I have successfully implemented various success stories including the co-developed the Social sector strategy for Dubai, establishing the PMO and Enterprise Risk office for the sector, consulting multiple multi-nationals on strategy development, and international quality standards (EFQM). Acknowledged by people as an impactful intellectual, with integrity and a diplomatic nature to tactfully speak the truth. I take pride in my ability to negotiate, convince, and advice at the highest levels of the management including members of the Royal Family on diverse range of strategic and sustainability issues.

Country

qatar

City

qatar

Industry

education management

Skill

leadership, it strategy, quality management, team building, social media, human resources, executive management, itil, enterprise risk management, sales, start ups, customer satisfaction, government, business development, business analysis, telecommunications, corporate communications, negotiation, team management, team leadership, process improvement, strategic planning, strategy, organizational development, management consulting, business planning, strategic financial planning, operations management, enterprise architecture, program management, risk management, new business development, quality auditing, business process, cross functional team leadership, change management, policy, customer service, business intelligence, project planning, business process improvement, business strategy, teamwork, management, project management, product development, strategic communications, outsourcing, marketing strategy, crm, performance management

Experience

strategic planner

office of her highness sheikha moza bint nasser

2012-5 - Present · 14 yrs 5 mos

principal consultant - strategy, performance and projects

ims health

2006-11 - 2008-10 · 2 yrs

head of enterprise risk management and strategy expert

community development authority

2008-10 - 2011-9 · 3 yrs

head of service quality - me region

hbl

2005-5 - 2006-10 · 1 yr 6 mos

Cut customer attrition (9% in one year), grew customer base, and improved customer satisfaction. ✪· Sold management on various risks and errors in accounts that helped increase work efficiency. ✪ Made effective suggestions to improve internal controls which were implemented and duly appreciated.

global client solutions manager - fortune 100 companies

teletech

2002-5 - 2005-3 · 2 yrs 11 mos

* ✪ Received highest annual performance bonus at Teletech out of 1,400 staff members. * ✪ Represented Teletech in quarterly client meetings for business development. * ✪ Spokesperson for Teletech India... increased size of India’s operations. * ✪ Raised customer satisfaction / loyalty to record high across America in 650 outlets... * ✪ Core Member of Senior Leadership Team with TeleTech India and US Head Office... * ✪ Critical member of Six Sigma cultural implementation team for Teletech India. * ✪ Increased business growth by more than 900% in 6 months... * ✪ Directly managed and improved customer service / support operations to record levels for Fortune 100 client.

project manager

hsbc

1995-3 - 2002-3 · 7 yrs 1 mo

* ✪ Top-performing team member for local / international collections operations across 34 branches... * ✪ Successfully recovered $10 million of previously written-off bad debt in concert with team of 23... * ✪ Drastically slashed cycle time; pioneered solution by revamping processes / initiating training... * ✪ Strategic core member of International Project Implementation Team... * ✪ Served as R&D Expert for retail banking systems. Recipient of "Best Sales Award"... * ✪ Developed, nurtured, and managed key relationships with high net-worth VIP/HNI clients.