Ha Tang

• Spearheaded the development and implementation of domestic air transportation operations, establishing key processes, vendor relationships, and logistics guideline. • Oversaw the integration of TSA-compliant procedures into daily operations, reducing risk and improving operational readiness. • Developing security SOP and guideline, conducting internal audits, and coordinating with TSA regulatory. • Manage daily air bookings and coordinate flight operations to ensure timely and efficient transportation across all locations. • Overhauled a primitive invoicing process to significantly improved accuracy, transparency, and payment cycle times. • Collaborate closely with the carrier relations and operation to support vendor management, resolve service or billing issues, and strengthen relationships with air service providers.

• Managed inventory levels by ordering supplies and equipment, and tracked all inbound and outbound shipments to ensure accuracy and timeliness. • Organized storage systems and optimized warehouse layout to improve workflow and space utilization. • Oversaw daily shipping and receiving operations, ensuring timely dispatch of shipments to the airport. • Implemented and enforced safety protocols to protect inventory, minimize workplace injuries, and prevent loss. • Ensured warehouse operations complied with TSA regulations and other applicable standards. • Supervised warehouse staff by assigning tasks, providing clear instructions, and delivering constructive feedback and coaching. • Operated X-ray screening equipment to inspect and secure shipments in accordance with security protocols.

• Supervised the air export operations team, ensuring all tasks and documentation were completed accurately and on time. • Acted as an IACSSP account holder, maintaining familiarity with TSA regulations and staying updated on the latest air export compliance requirements. • Monitored and analyzed key operational performance metrics, preparing reports and providing actionable insights and recommendations to management for strategic decision-making. • Ensured high levels of customer satisfaction by addressing issues, resolving complaints, and consistently meeting customer needs and expectations.

• Primary TSA Security Coordinator, ensuring all daily operations complied with export regulations. • Certified in handling Dangerous Goods for air cargo, ensuring proper handling and compliance with safety standards. • Supervised a small operations team, ensuring all documentation and tasks were completed efficiently and on time. • Managed AES filing, ensuring accurate and timely submission. • Maintained accurate shipment tracking and performed data entry to ensure real-time updates. • Created, reviewed, and processed export documentation (e.g., B/L, AWB) to ensure compliance with contract standards and export regulations. • Coordinated daily operations to ensure timely cargo pick-up and delivery. • Established and maintained strong relationships with airline sales teams and other vendors to optimize operations. • Negotiated prices and updated service terms with airlines, truckers, and vendors to ensure cost￾effective solutions. • Analyzed weekly performance data, providing strategic solutions to improve efficiency and resolve operational issues.

-Produce and manage daily contents for a YouTube channel with over one million subscribers -Manage social media accounts such as Facebook and Instagram to promote the products and services -Support the marketing team with designs and artworks -Develop marketing strategies to build brand awareness -Monitor, analyze and report the performance of the OTT platform

-Answering clients' phone calls and make appointment -Sorting and sending outgoing mail -Managing digital document filing, create documents, maintaining databases and sending memos and emails -Running errands and making deliveries to the Supreme Courts and external parties -Collecting, filing and organizing office documents, such as reports and confidential records -Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks