Fatih H. GÖK

Hands-on experience with AWS Cloud, CI/CD pipelines, containerization, and infrastructure automation. Key Projects: Project 505: Microservices CI/CD Pipeline (Terraform, Docker, Kübernetes, Ansible, Jenkins, Grafana-Prometheus) Project-208: Jenkins Pipeline for Web Page Application (Postgresql-Nodejs-React) deployed on EC2's with Ansible and Docker Project-207: Web Page Application (Postgresql-Nodejs-React) deployed on EC2's with Ansible and Docker Project-206: Microservice Architecture for Phonebook Web Application (Python Flask) with MySQL using Kubernetes. Project-203: Bookstore Web API(Python Flask) with Docker and MySQL on AWS EC2. Project-202: Phonebook Application with Python Flask on AWS using Terraform and RDS. Project-503: Blog Page Application with Django on AWS (EC2, S3, RDS, ALB, Auto Scaling, VPC's Components, Lambda, DynamoDB and Cloudfront with Route 53). Project-004 : Phonebook Application (Python Flask) deployed on AWS Application Load Balancer with Auto Scaling and Relational Database Service using AWS Cloudformation Kubernetes cluster setup and microservices deployment with Helm and EKS.

Sale and delivery of regional products such as free-range chicken eggs and chickens, butter, and milk. Responsible for the sale and delivery of regional food products to retailers and supermarkets in the Kocaeli–Istanbul area. Maintained close customer relationships, handled orders directly on-site, and ensured a reliable supply chain for fresh products. Contributed to customer satisfaction and revenue growth through personal service and efficient route planning. During this period, customer complaints decreased by about 25%, while sales increased by approximately 30%.

Analyzed customer feedback collected from online surveys, call center reports, and social media channels to identify major pain points and improve service quality. Collaborated with product and support teams to redesign the mobile app onboarding experience, resulting in a 28% increase in first-week user retention. Launched customer satisfaction (CSAT) and Net Promoter Score (NPS) tracking campaigns and delivered regular insights to senior management for strategic decisions. Created detailed customer journey maps for key digital services, helping departments reduce response times and eliminate unnecessary steps in the process. Implemented customer communication improvements (email, in-app messaging, SMS), leading to a 35% increase in feedback response rates. Played a key role in training support agents on CX-oriented communication and empathy techniques, improving customer sentiment scores by 20%. Supported the CRM team in segmenting customer data for more personalized campaigns and loyalty programs.

Production, processing, and trade of olives and olive oil My Key Responsibilities: I supervised olive harvesting and the seasonal workforce, which consisted of 7 - 8 employees during the harvest season. I managed the classification of olives, the oil extraction process, and storage logistics, while also organizing the transportation of olives to mills and the delivery of olive oil to storage facilities. In addition, I conducted market analysis to determine the optimal sales timing and was responsible for negotiating and executing olive oil trading and sales. Throughout these processes, I ensured compliance with quality and food safety standards. As a result: Enhanced olive oil quality and consistency, achieving up to 15% improvement in product standards Reduced storage and logistics losses by 10% with better planning and handling Increased profitability by 15–25% through accurate market analysis and optimized sales timing

During my studies in the Department of Industrial Engineering at Kocaeli University, I gained in-depth knowledge of production planning, process optimisation, and quality management. I learnt to use Excel and basic ERP systems, and gained initial experience in data analysis. Through project work, I developed my teamwork, problem-solving and time management skills. I also gained a grounding in Pascal and C programming, as well as in algorithms and the fundamentals of software development.