Gábor Zsolt Dallos

Leading regional IT service strategy across EMEA, with a focus on M&A integration and scalable service delivery models.

Led the IT organization (40+ FTE) within a $900M+ manufacturing environment, supporting 3,800+ employees and a diverse portfolio of Tier 1 global customers across multiple industries. Owned end-to-end IT operations for a multi-site, 24/7 production environment, ensuring high availability (99.9%+) across manufacturing and warehouse facilities. Defined and evolved the operating model, embedding scalable ways of working across hybrid, multi-location teams. Held accountability for organizational design, workforce planning, and talent acquisition to support business growth and operational demands. Managed IT financial performance, maintaining budget variance within ±5% while optimizing cost efficiency. Ensured full compliance with industry and regulatory standards, including ISO 27001, ISO/SAE 21434, and TISAX.

Led the successful relocation of a full-scale IT data center from the UK to Hungary, ensuring business continuity and operational stability throughout the transition. Drove cost optimization initiatives, including license rationalization, delivering $25K+ in annual savings. Optimized end-user infrastructure strategy by introducing thin client solutions, reducing device lifecycle costs.

Led the LEGO New Hire IT Orientation program and mentored new and existing colleagues. Spearheaded key Corporate IT projects, notably Citrix implementation and Office 365 rollout. Participated in international projects including a 4-week User Experience Management in China and a 3-week Service Improvement in India. Executed on-site IT installations for LEGO Brand Retail Stores across Europe. Conducted technical and behavioral interviews. ontributed to Service and Business Improvement initiatives.

Drove continuous improvement of IT service processes, enhancing operational efficiency and service quality. Led the implementation and adoption of ITIL v3 practices within the IT Service Desk. Made data- and SLA-driven decisions to align IT services with business priorities, including initiating process improvements and driving team performance. Oversaw onboarding and capability development of new team members. Took ownership of high-priority ad hoc initiatives and cross-functional assignments.

Completed a leadership assignment at T-Mobile (UK) Retail Ltd. (Hatfield), supporting IT Service Desk operations and driving service performance improvements. Directed cross-functional collaboration with Quality, Incident Management, and Operations to maintain high service standards. Owned team performance, including reviews, quality assurance, customer satisfaction, and escalation management. Drove staffing and capacity planning in partnership with senior leadership to ensure operational continuity. Led process improvements and service development initiatives aligned with business objectives.