gyorgy leka

* Responsible for complex Customer Price Sheet types and pricing proposals * Area alignment activities * liaising with the Licensing Sales Specialist Community from a particular region about their usage and satisfaction of Volume licensing role, reporting feedback to superiors * Quality auditing for various CPS types and reporting on quality, * Delivering New Hire training, mentoring and coaching * Acting as process expert on team * Maintaining work instructions * Delivering inbound service requests to the team * Managing escalations and queries * Effectively reporting completed work on various trackers as dictated by the needs of our Stakeholders * Preparing documentation, presentations * Project management * Representing VLA in meetings with Stakeholders and Clients and other ad hoc activities as required by management

* Inside Sales support according to Microsoft licensing guidelines * Producing highly accurate customer price sheets by collecting information in relation to the requirements that will be used in conjunction with standard contracts * Acting as the team’s point of contact for requests to the Business Desk Services Group * Acting as a mentor for newer team members and delivering on the job training * Quality Auditing and reporting on Quality * Investigation and managing inbound service requests within set timing * Working on agreement projects with set deadlines * Managing Queries from the field – being customer focused with a passion for delivering excellent services to our clients. * Participating in UAT testing of Microsoft licensing tools and softwares

Micro Focus provides innovative software that allows companies to develop, test, deploy, assess and modernize business-critical enterprise applications.Micro Focus' software enables customers' business applications to respond rapidly to market changes and embrace modern architectures with reduced cost and risk.Micro Focus has more than 30 years of expertise, more than 18,000 customers and over two million licensed users, including 91 of the Fortune Global 100 companies.