Gwenllian J.

Led the Complaints and Student Conduct Team in Registry Services. Provided expert advice to senior managers across the University on relevant policies, procedures, legislation, and good practice in managing cases. Acted as the University’s operational contact with the Office of the Independent Adjudicator in respect of complaints and student conduct. Worked collaboratively across the University to ensure high levels of service quality, using learning from complaints and student conduct cases to drive continuous improvement. Developed and monitored service standards and ensured timeliness and quality of service delivery.

Managed a variety of complaints, student conduct and appeals cases. Prepared complex documentation and managed complaints, conduct, appeals and other student cases received by the University to ensure compliance with Cardiff Met policies and procedures and external guidelines. Co-ordinated and advised other staff undertaking student cases, to ensure compliance and effective service delivery. Contributed to the preparation, monitoring and review of Registry Services' strategic and operational plans, including the staff development plan, to ensure effective service delivery. Documented, monitored and reviewed Registry Services business processes, procedures and services to identify and lead projects to change working practices across Cardiff Met for more effective academic administration and continuous improvement of services. Focused on building good relationships for the effective provision of relevant Registry Services functions, to advise and guide, to ensure compliance, to exchange and present information to a variety of audiences and to disseminate good practice. Collected and analysed data for the production of up-to-date specialised reports on key issues, to provide benchmarking data and to interpret trends and to keep up-to-date with government initiatives and legislation on student cases and appeals. Represented the Registry Services at relevant committees and working groups both internally and externally to Cardiff Met. Completed the Advance HE's Aurora programme - a leadership development initiative for women.

Senior Casework Officer within the Student Casework Unit, dealing with cases, procedures and regulations relating to Student Complaints, Appeals, Student Conduct, Fitness to Practise, Academic Misconduct, Extenuating Circumstances and Fitness to Study. A source of guidance, information and training on casework procedures and regulations within the institution. Under the management of the Associate Registrar, carried out initial reviews of new cases as well as allocated and managed them within the team. Considered requests for review of casework outcomes, supported more complex and/ or sensitive cases, oversaw University representations to the Office of the Independent Adjudicator as well as Freedom of Information and Subject Access Requests. Secretary to different committees and panels such as the University's Disciplinary and Fitness to Practise Committees, the Risk Assessment Panel, the Academic Integrity Committee and the Student Casework Group. The Unit's representative to further working and operational groups. Analysed data and produced analytical reports to the University's Academic Integrity Committee and the Student Casework Group.

Took a career break to travel around South America, Fiji and New Zealand. As well as completing some personal goals such as hiking to Machu Picchu, walking on glaciers in Patagonia, obtaining my PADI scuba diving certificate and visiting the Galápagos Islands, I was able to improve my linguistic, interpersonal and communication skills through meeting new people from all over the world.

Maintained and developed working relationships with the University of Wales' European collaborative centres. I was the main reference point for these centres on the University's administrative and regulatory framework, including meeting of Examining Boards. Provided systematic oversight of the quality of provision and the standards of awards within University of Wales' European collaborative centres. Monitored and enforced compliance with the University's academic and collaborative provision regulations and procedures. Participated in the management and delivery of specified governance, regulatory and administrative functions relating to the University's collaborative provision. Provided support in the quality enhancement of teaching and learning at collaborative centres. Managed the collection, recording, analysis and communication of data, information and reports from collaborative centres.

Project Manager for the Consumer and Enterprise verticals. Accounts included clients for the Government Business Unit, as well as from the travel, fashion, social media and printing industries. Defined project scopes to ensure delivery KPIs were met in line with contractual requirements. Identified and managed changes to project scopes. Ensured that quality requirements were implemented. Financial management of multiple accounts. Main point of contact for client communication.

Managed large translation projects for various companies and individuals. Used XTM Cat tool and XTRF Project Management System on a daily basis. Professional training in XTM, XTRF, Word and Outlook. Use of Passolo and SDL Trados. Organisational and Multitasking Skills Knowledge of DeskTop Publishing. Developed and maintained professional relationships with clients and translators. Account Management. Translation Es > En, Fr > En, CY<>EN

Part-time distance learning Master's course in Translation Studies