gweiissa lee

About

HIGHLIGHTS OF QUALIFICATIONS * Over 5+ years’ experience in Deputy Leader and Consultant in fast paced environments and extensive clients dealing experience; exceptional organizational, interpersonal and problem solving skills * Excellent customer service skills as exemplified through achievements in customer facing roles, including top grossing salesperson recognitions and outbound calls to clients and agencies and resolving issues * Valuable team member with efficient multitasking; strong computer skills; able to travel around the world * Strong English, Mandarin, Cantonese & Taiwanese communication skills both oral and written; limited working proficiency in Korean and elementary proficiency in Japanese * Skilled in Microsoft Excel, PowerPoint, Word, Outlook, PDF, Oracle, Consult in Business, Financial Markets, Fashion Studies and Design, Gerber Accumark, Adobe Illustrator and Adobe Photoshop * Being selected for St. John's University Excellent Student Scholarships from 2003 to 2007 * Being selected for a George Brown College International Centre Post-Secondary Scholarship 2017

Country

canada

City

north york

Industry

management consulting

Skill

microsoft excel, microsoft powerpoint, microsoft word, microsoft outlook, oracle, skin care, customer service, financial managment, analysis of financial statement, financial markets, project management, investment planning, fashion studies, gerber accumark, adobe illustrator, pattern design, adobe photoshop

Experience

simultaneous interpreter and translator

minto group inc.

2015-12 - 2016-2 · 3 mos

* Acted as simultaneous interpreter, back and forth from English to Mandarin, Cantonese or Taiwanese * Supported homeowners using basic Korean; translated documents from English to Mandarin * Contacted homeowners by phone call using English, Mandarin, Cantonese and Taiwanese

senior sales associate

american eagle outfitters

2014-10 - 2015-5 · 8 mos

* Provide advice to customers on choices for high-end clothing and accessories * Answered customers' questions on products using English, Mandarin, Cantonese, and Taiwanese * Provide excellent customer service to customers and ensure satisfaction using standards * Store Decorations, maintained, opened and closed the store with assistant managers

administrative assistant

sears home services - seattle office

2014-10 - 2014-12 · 3 mos

* Received and registered invoices, forms, records and other documents for data capture * Imported and exported data between different software; verified accuracy and completeness of date * Organized daily work and identified, labelled and organized electronic storage media

senior sales associate

juicy couture

2014-2 - 2014-5 · 4 mos

* Top grossing salesperson for consecutive months and consistently met sales targets * Provide advice to customers on choices for high-end clothing and accessories * Answered customers' questions on products using English, Mandarin, Cantonese, and Taiwanese * Provide excellent customer service to customers and ensure satisfaction using standards

sales associate

coach

2013-11 - 2014-2 · 4 mos

* Introduced new products to customers based on tastes and customer profile * Wrapping gifts for customers and give some tips about the maintenance of genuine leathers * Suggested additional products that may suit customers’ needs based on their enquiries

deputy leader

bureau veritas consumer products services

2004-7 - 2009-7 · 5 yrs 1 mo

* Received fabric from clients and conducted tests using scientific methods to determine if products meet quality standards * Compiled reports based on test results and provided justifications for results * Mentored new employees and ensured that their job performances were up to standards * Participated in team meetings to ensure that team was upholding quality standards * Coached new employees, reviewed final reports and projects and had meetings or conference calls with managers * Laboratories tours leader and have elaborately explains to clients about the processes and operations

certificate project handler and consultant

2009-7 - 2013-6 · 4 yrs

* Reviewed customer reports on product safety and issued safety certificates to assure that products met or exceeded standards based on results of thorough review process * Trained agents on how to write reports that were to be submitted to UL * Addressed customers’ enquiries and concerns regarding safety standards and justifications why products were denied certifications * Reported results to managers and helped ensured that team followed safety standards * Met with managers, supervisors and agents and made official minutes in meetings * Having standards presentations and coached new employees and agencies and reviewed final reports and projects * Company liaison of agencies and helped them resolve inquiries