gustavo de toledo

* Twenty- two years of excellent knowledge in the customer service areas * Expertise in planning, marketing, cost analysis, expense control, staffing, training and quality management Very strong ability in handling different kinds of public: clients, employees and suppliers * Open to be creative, proactive, adaptable to changes, new products and challenges. Strong leadership as a team worker * Powerful leadership skills and strong ability to manage, motivate and training the staff * Qualifications to be in charge of making proper calculations of charges for jobs performed as well as maintaining billing logs as well as weekly orders, follow up and sales reports for the sales team and sales management * Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues and quality of after sales service providing feedback reports