Gustav Bergman

I help scope high‑impact use cases and build AI solutions that augment workflows and support measurable outcomes for Fortune 500 companies

Acquired by Cloudflare • Served as the first GTM hire, establishing account management, renewal, & technical support functions. • Owned and grew relationships with key strategic accounts, driving adoption and retention across multiple Fortune 500 clients • Closed $xM in net new and expansion revenue within six months. • Consolidated support stack onto Pylon, enhancing operational efficiency.

Lead the strategic rollout of our Sigma Express program and managed both external & internal engagements. Provided technical post-sales and project management support, while ensuring stakeholder expectations and OKRs were achieved and surpassed. SME on Sigma's features and functionality with comprehensive knowledge of the business intelligence industry. Specializing in technical integrations, education, and launching successful analytical projects across various industry use cases. Collaborated cross-functionally with regional sales, customer success, product, and engineering.

As an integral part of Sigma Computing's Customer Success team, I had the privilege of overseeing the technical and strategic account management for a diverse portfolio of mid-market clients. My tenure was marked by: - Spearheading technical integrations and customer education initiatives. - Driving customer retention and orchestrating successful renewals and upsells. - Capturing and advocating for customer-driven product enhancements, managing a portfolio of 48 accounts with a thriving average Net Dollar Retention (NDR) of 150%. Moreover, I played a key role in elevating our onboarding experience, crafting comprehensive training materials for incoming Customer Success Managers and developing process documentation that streamlined the ramp-up period for new team members, setting them up for success.

During my term at LogicInk, I led the charge in pioneering research and development for two cutting-edge biosensor projects, positioning them as future product lines for Fortune 500 clientele. Key contributions included: - Orchestrating comprehensive technical walkthroughs to engage and inform investors. - Diligently managing project timelines to meet and exceed developmental milestones for each initiative. - Conducting the critical experiments required for the foundational development of these biosensor products. My role was pivotal in steering these projects toward commercial viability, aligning with the strategic interests of our corporate partners.

*Generated revenue by making sales using expert product knowledge and customer service skills *Engaged customers via an online portal in understanding their product challenges and identifying ways to create the best user experience possible *Gained experience in a highly competitive quota-driven sales environment *Provided extensive assistance with all hardware/software inquiries including installation, troubleshooting issues, software updates, and new product releases

For the past two winter seasons, I have worked at Boreal Ski Resort as an Adult Ski Instructor. Teaching groups of 5-10 adults ranging from beginner to advanced skiers. * Gained valuable skills to manage large groups * Developed and improved communication skills to effectively relay information in a straightforward and concise way * Refined and built upon others teaching techniques to mold each lesson to the strength and weaknesses of each student