Gurvir Boparai

• Own end-to-end UX strategy and design for public-facing digital credential services, supporting multi-ministry initiatives and diverse user groups. • Defined and proposed a new product direction, shifting away from an open-source solution to improve usability, accessibility, and alignment with digital wallet industry standards. • Co-led discovery research across key user groups, identifying workflow gaps and shaping product requirements for better adoption within government systems. • Drive decision-making for prototypes, simulations, and stakeholder demos, directly influencing what features are prioritized and built. • Facilitate workshops and stakeholder engagements with product managers, senior leadership, and pan-Canadian partners to align on product vision and user needs. • Advocate for user-centered decisions, challenging assumptions and redirecting product direction based on research insights. • Deliver interactive prototypes to communicate complex digital credential workflows, increasing stakeholder understanding and buy-in.

• Conducted end-to-end user research (12+ participants) to uncover pain points and inform service design decisions for digital verification services. • Co-led usability testing and insight synthesis, influencing product flows and contributing to roadmap prioritization through structured workshops. • Applied WCAG and AODA accessibility standards, identifying and resolving critical usability barriers for screen reader users and improving overall accessibility compliance. • Partnered with cross-functional teams to deliver a proof of concept from discovery to implementation within an agile environment. • Influenced procurement decisions by evaluating 10+ SaaS solutions, contributing research and analysis that supported vendor selection. • Designed wireframes and prototypes using the Ontario Design System, ensuring consistency and scalability across government services. • Facilitated stakeholder sessions and sprint rituals, contributing to alignment and continuous product iteration.

• Contributed to responsive design of healthcare web applications, improving cross-device usability and user satisfaction. • Created wireframes and design prototypes in collaboration with product designers, refining features based on usability principles. • Established an organized file system for design assets in Figma, streamlining collaboration and increasing team efficiency.

• Demonstrated ability to teach through classes of JavaScript and Python ensuring each student was confident in the material. • Developed communication skills through conversations with parents about the progress of the student and feedback of their progression through a programming language. • Introduced teaching strategies that resulted in students to understand the content better as reflected by an increase in quiz scores

• Assist with brand awareness and community engagement • Assist with building awareness with community organizations about CACD programs using artwork and other digital means • Develop CACD’s online presence and increase social media awareness • Assist with Social Media and writing online content • Organizing market research • Creating Posters, Brochures, Flyers and Newsletters • Update the companies’ website with upcoming events to ensure greater marketing and communication • Supervising Marketing Volunteers

Relevant Coursework: Web Technologies (A+), Designing User Interfaces (A). • Gained experience using HTML, CSS, JavaScript, including jQuery and Angular. Improved on web development and front-end skills. • Gained experience developing low-fidelity and medium-fidelity prototypes, as well as learning the design process. Applied principles of design in prototypes.