Gurudas Ashok prabhu

IT Leadership & Strategic Planning: Serve as the organizational lead for all internal IT operations, infrastructure, and support systems, overseeing the daily function and long-term roadmap of our IT stack. Develop and execute a forward-looking IT strategy that aligns with the company’s broader business goals, scaling technology systems to meet future demands while ensuring operational efficiency, security, and cost-effectiveness. Act as a primary advisor to executive leadership on technology direction, risk, and opportunity, offering clear recommendations and implementation plans that improve organizational resilience and agility. Champion a “service-first” IT culture focused on proactive communication, responsiveness, transparency, and user empowerment. Infrastructure, Network & Endpoint Management: Architect and maintain a secure, modern IT infrastructure spanning cloud platforms (e.g., Google Workspace, Microsoft 365), firewalls, VPN, Wi-Fi, mobile device management (MDM), and endpoint protection. Administer both Windows and macOS environments, including device imaging, patch management, hardening policies, and automated provisioning workflows. Lead the deployment and configuration of business-critical systems, including identity and access management, collaboration tools, backup and disaster recovery, and internal DNS/DHCP/DNS services as applicable. Ensure all infrastructure components are regularly audited, updated, and monitored for performance, uptime, and security compliance. End-User Support & Service Desk Excellence: Own the end-to-end user experience with IT tools and systems, including help desk ticket management, SLAs, and Tier 1–3 support coverage. Serve as the escalation point for complex technical issues, executive support, and security-related troubleshooting. Standardize IT onboarding and offboarding procedures, including device distribution, account provisioning, role-based access control, and knowledge handoff.

•Managed onshore/offshore IT technical staff (managed six teams) covering all aspects of the infrastructure. This team of over 40 people cover disciplines of service desk, desktop support, server, storage, networking, hosting, monitoring, and database. • Incident Management, Problem Management, Root Cause Analysis (RCA), Risk Management, Supplier Management, Issue Management, Service Desk Management, Asset Management, Catalog Creation, Change Management, Service Catalog, Service Costing, Request Management, Service Level Agreements, Release and Deployment Management, Knowledge Management based on ITIL foundations methodology. • As an onsite Lead and POC, Handling and Leading L1, L2 and L3 Team as well as supporting Active Directory, Citrix, VMWare, Exchange as onsite / offshore delivery model. • Deployed and migrated 4000+ users to Office 356 Cloud and Windows 10 for enterprise. Provided operations and Tier III support for Office 365 (SharePoint, Skype, Exchange, OneDrive, O365 Groups, Planner, Teams, OneNote, Azure AD, project sites, BI sites), Google Cloud, and Google Suites (Gmail, Sites, Docs, Hangouts, OneDrive, Vault) for 100,000+ end users using internal ticketing system Jira. • Configuration, administration, upgradation and maintenance of VMware vSphere environment (6.0, 6.5, 6.7,7.0). • Responsible for all Windows server installation, configuration, design, administration, and maintenance. Windows L3 and escalation support, monitoring Servers health and alerts using SolarWinds Orion Platform. support of the Office 365 cloud suite of applications or subscriptions, e.g., invoice, billing, subscription. • Implementation of VMware vSphere 7.0, 6.5, 6.0, 5.5 with Enterprise Plus Features of vDistributed Switch and Host Profiles. Upgraded VMware Infrastructure 5.5 to vSphere 6.0  6.56.77.0 along with updating the vCenter, ESXi Hosts, vSphere client and Virtual machines tools upgrade. Performed Hot Cloning, Cold Cloning, Classic vMotion and Storage vMotion.

- Active Directory | Set up Security Groups | Moved computers /servers between different Organisational Units / Domains. - Exchange Server - Set up mailboxes on Exchange | Set up Outlook and troubleshot issues on the same. - Deal with server and network related support incidents / problems and work toward a resolution within the SLA’s and effectively minimise the outage. - Perform server patching and updates using Windows Server Update Services. - Helpdesk Operations - Received calls and emails from clients and generated tickets in a ticketing tool, co-ordinated with various teams and third parties, escalated accordingly and followed up until the issue resolution. • Managing router, server, switch, etc. and performed authorized operations. • Backups • Web & Mail Filtering • Multifunction Devices - Dealt with multi-function devices with print, scan and copy capabilities. (Ricoh, Toshiba, Kyocera, HP, Xerox, Samsung, Brother, etc.) • Corporate Broadband Support – Performed line tests – escalated issues to the PSTN providers. • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. • Provide administration, technical support and configuration management for all IT hardware assets and software applications • Interacted and negotiated with vendors, outsourcer's and contractors to secure products and services. • Perform network vulnerability assessment, port scanning and intrusion detection using tools such as McAfee Vulnerability Manager and FireEye. Serve as an IT consultant remotely and onsite for all IT needs. • Resolved problems, improved operations and provided exceptional service. • Develop technical documentation for all aspects of IT such as network diagrams, systems configurations, system security plans, and user guides. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Prepared variety of different written communications, reports and documents.

• Managed all aspects of the corporate network infrastructure • Designed, supported and monitored the network hardware infrastructure and performance. • Administered the corporate e-mail system (MS Exchange) and all user accounts. • Maintained Internet connectivity and router configuration and performed LAN/WAN troubleshooting. • Led syllabus preparation based on detailed breakdowns of technical concepts. • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs. • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results. • Updated training coursework and requirements according to group and technology changes. • Created courseware using online learning management system tool and various graphics and multimedia software programs. • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.

Client : Hewlett Packard Roles & Responsibilities. • Windows System Administrator Level 1 for Infrastructure Technology Operation • Second level escalation point for new deployments and support 500 Windows Server 2003 HP ProLiant based infrastructure for customer account. • Phone / Chat support for HP Desktops and Printers • Designed and prepared technical reports, studies and related documentation. • Managed user accounts, permissions and group policies for optimal system security. • Assembled, installed and tested new equipment and trained users in effective operation. • Enhanced equipment operation through monitoring, diagnostics and proper maintenance. • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness. • Installed, configured and monitored new system features based on user needs. • Built, edited and tested customized computer system programs.

• Configured networks for smooth, reliable operation to meet business processes and objectives. • Performed day-to-day LAN and WAN administration, maintenance and support. • Supported project planning team to promptly address hardware and software problems and network emergencies. • Installed, configured and supported local area network (LAN), wide area network (WAN). • Managed data backups and disaster recovery operations to comply with business continuity initiatives. • Provided on-call support for network engineering duties. • Identified and immediately resolved issues with network devices. • Maintained applications to keep software current with necessary software updates and upgrades. • Managed computer operation scheduling, backup, storage and retrieval functions.