gurpreet jaspal
service management
About
Exe-Secretary to the Chairman at The Wadhwa Group
united states
portland
computer software
enterprise software, account management, vendor management, operations management, business process improvement, process control, crm, agile and waterfall methodologies, strategic planning, software project management, program management, cross functional team leadership, team leadership, business development, retail banking, core banking, change management, it operations, management consulting, customer service, customer support, sdlc, virtual teams, saas, professional services, virtualization, customer relationship management, software as a service, software development life cycle, agile methodologies, service delivery, customer service operations, customer retention, client services
Experience
service management
fiserv
account management
fiserv
release management and service delivery
hai associates
* Sr. Project Manager – Release Management & Service Delivery, American Express 2000 – 2002 * Directed and managed multi-site, cross-functional and diverse teams of 75 people consisting of consultants, vendors, & client to provide streamlined conversion activities, reduce operating costs, & increase quality. Developed detailed conversion plan that cut the conversion time by 25%. * Sr. Technical Consultant, Sanchez eProfile (Pittsburgh, PA) 2000 – 2000 * As a technical consultant at E-Profile, I helped the teams to devise new methodologies & procedures to effectively implement user interface programs. Assigned to this project based on demonstrated skills in business analysis, project management, and customer relationship management. Lead educational seminars for clients. * Sr. Technical Consultant, Citi Bank (New York) 1999 – 2000 * In this role helped the team create a detailed technical roll out plan for the release of Oracle Replication databases.
it projects leader
hdfc bank
Education
panjab university,chandigarh
gurpreet jaspal's Contact Information
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