Gurmeet Singh Kainth

White Force White Force is not just a HR consulting firm, we are AI based consulting firm using the updated HR technologies i.e. artificial intelligence & Machine learning. AI in HR opens the door to limitless opportunities, AI with automation enable machines to sense, understand, learn and act – either independently or with human assistance. Extend your candidate reach using Omni-channel recruitment approach. Job boards, social media, professional networks, referral programs and candidate sourcing are just a few channels. Where White Force can help you reach both passive and active job seekers. We recruit right people for your team.

 Responsible for the entire gamut of customer operations which includes prepaid support for the Seoni Area @ Jabalpur Zone.  High level of interaction and close working relationship with Sales, Distributors, and Back Office Functions.  Precise and timely preparation of the daily MIS reports.  Full Co-Ordination with Distributors and Data Entry agency for daily CAF Received and entry updations in system.  Handled all Distributors for Seoni City and nearby Locations, make visit for their training, motivations and to share their concern with organization if any  Conducting various training on Prepaid Documentation compliances & Process at Distributor point and acting as an interface between vendor & the company.  Working on Churn Control, minimum barring and CAF Compliance within TAT.  Also Sharing he Tat Report to all spokes  Also take care of Audit of Prepaid documentation

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. • Internally worked as Subject Metter Expert (SME) for Process of AUSTRLIAN World`s Third Largest Bank WESTPAC BANKING CORPORATION under BT FINANCIAL GROUP (Corporate Super). • It is End to End Banking process. • Currently Managing Amendment Workflow flow and SME of that process. • Giving Training to New hires and Assist Team members, New Hires on their process related Queries. • Responsible for solving Onshore Escalation and Verification of customers, Cheque Validation. • Responsible for Monthly TNI Report, Error Description Report, New Procedure Update tracker

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Primary responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.