gurinder singh

* ⦁ Review Solution Document to assess completeness, accuracy and report findings * ⦁ Design Test Cases to achieve maximum Test coverage * ⦁ Perform Exploratory Testing * ⦁ Write and execute test cases to test the performance and usability of the system conforms to the business requirements * ⦁ Create relevant and substantial test data * ⦁ Providing support in UAT (User Acceptance Testing) at Client site. * ⦁ Preparing daily Test execution reports. * ⦁ Write high level test cases for service requests raised by clients for issues in production environment * ⦁ Estimate testing efforts for service requests raised by clients * ⦁ Assign and manage task allocation to BAU team members and report it respective stake holders on daily basis * ⦁ Using test techniques like Boundary Value analysis, equivalence partitioning, Logic testing, State based testing and statement coverage testing * ⦁ Identify, record and report defects found during testing to relevant stakeholders

* On-site Customer experience. Speaking with clients/SME's * Attending requirement gathering workshop/meetings * Understanding the business need/want * Requirements Elicitation * Scribing key points in meetings * Requirement Clarifications with Clients * Problem Definition * Requirements Management * Writing Business Requirements and Rules (Functional Specification) Documents * Drawing Business process flows in Microsoft Visio using BPMN standards * Reworking on the Documents after reviews from clients

* Establish Customer identity, conduct needs analysis to identify and determine solution path * Resolving customer’s issues relating ADSL connection, stability, speed issues, PSTN line faults and lodging faults where applicable * Assisting customers with a whole range of devices including laptops, tablets, modems and phones, different applications (Windows and MAC), email setup and troubleshooting * Determine the best solution options, and fully explain solution to the customer * Record all interactions with customer into appropriate systems throughout pre sell/sell/provide/serve process * Offer a solution based approach to all customer interactions tailored to the needs of the customer * Regular 'floorwalker' for the team, which includes assisting team members with their queries and escalations, and being the first point of contact for the team members before the team leader. * As part of Service Delivery team, handling escalated faults queries * Speaking with field technicians and guiding them as where the fault may lie. * Assisting team members with the fault’s related queries

* Attending customers face to face and over the phone answering their queries * Locating issues with hardware and software and fixing them * Installing and maintaining Operating Systems like Microsoft Windows different versions * Fixing electronic appliances like phones * Soldering and fixing the circuits * Installing wireless hotspots for public internet access * Managing the wifi mesh network through server * Managing company's internal networking * Handling cash and operating EFTPOS * Helping management with financial admin works