gurbeena sarna

* Provide leadership and direction to the club organization * Understand and adhere to the Federation of Students club guidelines * Preside at meetings of the club and oversee the activities of the executive team * Coordinate club activities through the executive team * Establish short- and long-range objectives and goals in conjunction with the University of Waterloo Economics department * Structure the organization to ensure continuity of leadership by providing opportunities for new leaders to develop and to be mentored * Involve Waterloo constituents in the region by planning activities that appeal to a wide spectrum of interests * Have the overall financial responsibility for the club * Approve all club communications * Maintain regular contact with the Federation of Students, Arts Student Union and other faculty members on club activities

* Coordinated programs with the president and the executive team * Provided timely and interesting advanced information for newsletters, social media, and mailings * Provided or coordinated information on forthcoming events to the Internal Affairs Director for inclusion in meetings, notices or newsletters * Ensured strong leadership succession by identifying and recruiting new club volunteers * Ensured events are in compliance with the Federation of Students' guidelines

* Collaborated with other members of the executive team to create and execute exciting and interesting events for the club constituency * Ensured the fiscal viability of all events * Worked closely with the VP of Internal Affairs and the marketing team to promote upcoming events * Communicated with internal faculty members, Federation of Students and the Arts Student Union regarding upcoming events with details * Created slide presentations with the Finance team with to receive funding from the Arts Student Union * Attended other scheduled meetings with the executive team

* AXE Sales Assist at Rexall * Interacted with customers and informed them of new products released * Independently set up and took down sales floor marketing displays * LG Sales Representative at Best Buy * Dealt with customer complaints and resolved them in an orderly manner * Kept track of inventory and informed customers about new deals and products available * Assisted with various sales and kept track of available products along with Geek Squad services * Award: Best LG Sales Representative in Canada across 40+ stores

* Recorded auction information * Built on my multi-tasking skills by inputing data simultaneously on multiple screens * Listened closely to bids placed to one auctioneer out of 20 * Managed biddings in an extremely fast paced and loud environment

* Conducted tours for parents and future Waterloo students * Educated parents and future students by answering any queries about residence living * Improved interpersonal communication and leadership skills * Provided feedback in meetings for improvements during tours * Gained positive feedback from multiple visitors regarding my customer service skills

* Managing large amounts of inbound and outbound calls in a timely manner * Following client “scripts” when handling different topics * Identifying customers’ needs, clarifying information, and providing solutions * Build sustainable relationships and engage customers * Data entry of claim information in the computer database * Assist the claims department with their claim documents – entering claims details into the assigned systems, checking for duplicate claims, and updating claims as needed * Participating in continuous improvement activities and AIC (agent-in-charge) duties as assigned