Guoa Hao Chan

- Provides front-line technical assistance to employees by phone, email, and in-person. - Performing Active Directory, Email, and various Access Rights administrations. Administer and support Microsoft 365 (M365) with PowerShell commands knowledge. Manage domain migration, maintain Microsoft 365 services including data recovery, user’s cleanup etc. - IT equipment and multimedia equipment support for offices, meeting rooms, classrooms, auditorium, and other facilities. - Responsible for IT infrastructure management and maintaining, including equipment such as computer rooms, servers, network devices, office computers, printers, access control, attendance, CCTV. - Responsible for IT asset management and maintaining, including the distribution, shelving, purchasing and recycling of computers, servers, switches, and network security equipment. - Collaborate with IT vendors and service providers for external support and repair, as well as implementation and configuration of new hardware and software. - Provide training and guidance to users on IT-related topics and best practices. Collaborate with other IT team members to identify and implement improvements to IT processes and systems. Ensuring that the team can provide expert user support for all software, hardware and operating systems in the organization. - To undertake any ad-hoc matters and projects assigned from time to time.

Office365 Management and Administration - Supporting campus email creation for staff and students. Performing regular campus email clean-ups for inactive users. Supporting users on Office365 app-related queries. Provides online, email and at the counter support for campus users on common IT queries and office applications. Following up with Microsoft for any new functions or features impacting the current campus version. Assisting new application testing prior to application launch or deployment and providing functional application support upon system go-live. Monitoring, investigating, and checking on phishing email inquiries. IT Equipment and Multimedia Equipment Support - Supporting classrooms and office facilities and troubleshooting. Handling teaching equipment (Microphone, Laptop, Pointer, Multimedia Card, Converter, Visualizer, etc.) registration, borrowing, and returning activities in IT/Library. Student Registration Processing / Classrooms, Offices and Library’s Computer Management - - Classrooms, offices, computer labs, and conference rooms require equipment support and monitoring, able to perform support or respond remotely to classroom requests or on-site support. - Office equipment, printers, and various IT facilities support and maintenance. Desktop and laptop maintenance for admins or academics. Manage the campus laptop standard installation and imaging processing. Operations Support - Team lead role in Office365 learning services related issues with laptop management and ensure problems are handled and escalated in a timely manner. Provide technical IT assistance for XMUM events, such as student registration, the English test, the open day, etc. Supporting IT asset management and assisting in the IT equipment purchase and procurement process. Learning and adopting new technology, to perform ad hoc functions as and when required. Train new recruits and perform internal team backup functions as and when required.

Handling products from Seagate/Samsung/QNAP NAS, assisting the product manager in day-to-day business operations. Work closely with principals to work out price lists, promotions, and flyers regularly to close more deals. Handling technical inquiries via e-mail and phone calls from customers, and solving doubts from the sales team. Maintain assigned products at the online shop and official website; make sure products are up-to-date; ensure correct information is displayed. Submit a weekly inventory and sales report to principals, make comparisons between competitors’ products, and research the market trend in order to make the correct stock forecast.

Working on hardware capability, compatibility issues, and details knowledge of server/consumer grade hardware, including chassis, processors, motherboards, backplanes, RAMs, storage media, RAID cards, network cards, GPUs, etc. Handling different types of server and system assembly, including every lineup of Supermicro & Asus servers/consumer grade systems, handled over thousands of servers/systems assemblies and configurations. Chassis – Knowledge and assembly experience in server and consumer grade chassis such as rack servers and tower chassis. Rack servers, including 1U/2U/3U/4U servers, blade servers, twin servers, GPU servers, etc. Processors – Knowledge and assembly experiences in server and consumer grade processors such as Xeon Scalable, Xeon E3/E5/E7, Intel i3/i5/i7, AMD Ryzen Threadripper, AMD EPYC, and SoC processors. Motherboards - Knowledge and assembly experiences in server and consumer grade motherboards ranging in UP/DP/MP motherboards. Details knowledge in compatibility and capability of different series of motherboard specifications and motherboard chipsets. RAMs - Knowledge and assembly experiences in server and consumer RAMs. Understand the specifications of every type of RAM, such as LR-DIMM, ECC registered DIMM, ECC DIMM, non-ECC DIMM, SO-DIMM RAM compatibility. Storages Media - Knowledge and assembly experiences in server and consumer storage media such as SSD, HDD, SATA DOM including different types of SSD/form factors and performance, such as NVMe SSD/M.2 SSD. RAID Cards - Knowledge and assembly experiences of LSI hardware and HBA RAID cards. Handling LSI hardware, software RAID, and Intel/Marvell on-board RAID configuration. Network Cards - Knowledge of how to assemble various types of network cards, as well as a basic understanding of network adapter interfaces and performance. GPUs - Knowledge and assembly experiences of different types of graphic cards, including Nvidia GTX/Quadro/Tesla, AMD Radeon, Intel Xeon-Phi, etc.