Gulzhan Amirbayeva

Helping mid businesses and startups to go online, to digitalize and automate business processes Project1(fintech): Safebay is Singapore based startup proving the BTC backed loans. My responsibility area includes preparation of userflows, project management and stakeholders-team coordinations. Project 2(ecom): Bonnar-A, wholesaler flower company - formated digital strategy so that company can switch from offline to online webshop with own CMS, from WhatsApp chats to CRM, from Excel to ERP, from 1C to full WMS, and to ensure the stable data transfer from one system to another.

First in KZ coworking in the format of small meeting rooms with •Key locker, contantless access • AI-assistant in WhatsApp chat that makes bookings and take payments • over 1000 visitors • over 10K bookings • 5 locations in the city centre • 9 cozy meeting rooms, perfect for psychologists, education, for small teams of up to 10 people

•I have formed a team of 8 people •Improved eStore operational processes > this helped to decrease cancellation rate twice in H2 2022 •Lead the launch, shaped CJ and actively participated in API integration with Credit Broker (BNPL) > significant increase in approval rate&ROAS •Actively participated in launch of Kaspi QR online payment method on eStore > decrease PG commission up to 1.5% in average

Launched on eStore first in Kazakhstan online trade-in for smartphones at samsung.com > reached targeted portion of trade-in orders Was leading the implementation and API integrations of main eStore sell-out platforms: •Samsung Care extended warranty •Rewards (cashbacks/bonuses) •Halykbank payment gateway •Samsung Pay All the above resulted in positive trend in conversion rate growth, decrease in cart/checkout abandonment rate

• Lead the launch of eStore at samsung.com in Kazakhstan • Lead API integrations with Sber bank, Freedom Finance Installment (0-0-36) • Took active participation in the implementation of: • Cash/Card on Delivery, Free installation, E-vouchers (promocodes) With the help of launched payment methods and features eStore sales achived continious and stable growth

Was leading the API integration with Realty Calendar to synchronize property calendars with Booking.com and Airbnb.com Implemented smart key solution for lessors Increased CX for lessees by introducing biometric identification for lessors #agile #scrum #jira #cjm #sprintplaning #mindmaps #confluence #backlogprioritization #custdev #figma #yandex.metrics #google.analytics #amplitude #unit-econony

By managing 150+ office, commertial and technical properties (100K+ sq.m.) decreased OPEX by XX mln tenge by efficiently optimizing leasing and owned areas, implementing sharing ratio, coworking and other tools.