Gulshan Singh

I am a seasoned Collection Professional with over 16 years of expertise in Digital Collection, Agency Management, and Call Center Management, including credit card, two-wheeler, personal loan, consumer durable, and other secure and unsecured loans. I excel in writing Digital collection BRDs and collaborating with tech teams for solutions development across various technologies like Dialer systems, Web and App journeys, Campaign management, Voice bots and chatbots, Payment Gateway integrations, DIY journeys, customer journeys and funnels, Tele-calling solutions, Data enrichment layers, Legal tech, CRM systems, and BRD creation for new requirements in the digital collection and lending ecosystem. My achievements include launching and developing Digital lending & Collection business setups from scratch, scaling operations significantly in a short time. I specialize in managing collection through digital, Agency & Tele-calling setups, designing app and web journeys, establishing large contact centers, creating customer journeys, collaborating with technology teams for effective solutions, managing API and SAS-based platforms, overseeing audits and compliance, and handling substantial portfolios for unsecured & wheels products across all vintages with major banks