guillaume n'gouan

EUS vision - In charge of defining strategies and tactics to achieve short and long term BUS objectives. Key areas covered: Strategic and operational plan design,Business Market Segmentation ,Key Account Management Implementation, Customer operations management ( Back Office),Customer Blueprint management, Loyalty & Retention programm, Business solutions sales, portfolio management.Re-Structuring of the Sales and Customer Service organization , Development and delivery. Accountability and responsibility for Business top lines (Revenue, Market share, Customer Satisfaction index, Churn ) . Key focus is currently is on growing MTNB Enterprises market (Leased line,Corporate,Internet access dedicated, mobile internet ) through the development of Convergent offers on the Corporate Segment. Responsible to deliver revenues over 6 millions US$, over 20000 subscribers. Responsible for a team of 23 employees

In charge of defining strategies and tactics to achieve short and long term Corporate Sales objectives. Key areas covered: Strategic and operational plan design,Business Market Segmentation ,Key Account Management Implementation, Loyalty & Retention plan, Business process, Portfolio management, Business parteners management,Team coaching & animation.Responsible for a team of 10 employees

* Portfolio Management * Identify, qualify and close sales pursuits within targeted accounts * Understand client business needs and propose solutions for additional business opportunities with clients * Develop relationships with clients, decision makers and influencers for complex technology services * KAM animation * Manage sales process and identifie opportunity to contract closing, including: responses, sales presentations, contracting.