Graham E. Tercero

As the Chief Information Officer at SERCORP (Sugar, Energy and Rum Corporation), I was responsible for the strategic planning of Information Technology for the Agroindustrial Group and Licorera de Nicaragua, the producer of the world's finest rum: Ron Flor de Caña. Key accomplishments include: - Restructured the IT management to execute a strategic plan focused on implementing technology solutions that add value to the company, achieving world-class quality standards according to the evaluation of the 2017 Excellence Award by Grupo Pellas. - Reduced regional IT operating costs by over 40% compared to previous years and decreased communication expenses by more than 50% with a 99.999% availability. - Implemented a remote monitoring platform for harvest operations, resulting in a doubling of machine performance during the 2016-2017 season, generating savings of over $2.5 million that year. - Led the reengineering of IT processes for Distribuidora Flor de Caña, achieving a service availability of 99.9%.

As the Chief Software Developer at SERCORP, I was responsible for planning and overseeing the development of operational support applications at a regional level. Additionally, I ensured the adaptation of third-party products to meet business standards while ensuring compliance with user requirements, industry standards, and best practices. Key achievements include: - Designed and implemented the web-based Business Intelligence platform on the Corporate Intranet. This platform integrated data from over 160 applications into a single portal, providing decision-makers with access to valuable information for informed decision-making. - Led the re-engineering of the systems development department, including technology migration and the implementation of a control methodology, documentation, and software life cycle tracking. - Successfully implemented innovative applications, unique in the region, that significantly improved the efficiency of harvest logistics, agricultural labor logistics, and inventory management. These applications resulted in estimated savings of over $1.5 million.

- Managed the administration of Information Web Systems and Servers that formed the backbone of the American Embassy in Nicaragua. - Designed and implemented the integrated Work Orders System, an electronic system for managing work orders. This system was adopted by 10 embassies and consulates worldwide in 2008. - Led the migration of VB6 applications to the Web platform, ensuring seamless transition and improved functionality. - Coordinated the design and implementation of an integrated physical access control system, implemented in embassies across five countries.

Gerente de Integración de los sistemas de información de la Institución mediante el proyecto Intranet de Información y Conocimientos TELCOR. Implementación del Centro de Documentación Digital de Telcor y coordinador de la digitalización de más del 75% de los expedientes existentes a Enero del 2006. Responsable del Análisis, Diseño y coordinación del desarrollo de los diferentes módulos del sistema electrónico de gestión del espectro radioeléctrico que hasta la fecha se ocupan en la institución. Integración del Sitio Web con Servicios de Regulación que valieron múltiples reconocimientos Internacionales por su naturaleza innovadora.

The main focus of this program is the rebalancing of three key relationships: human minds and machines; physical products and digital platforms; and the core (centralized knowledge) and the crowd (decentralized knowledge).

Graduated with Honors.

Systems Engineering