simon fitchett

* Provided consultancy services to Banks, Retailers and Start-Ups that focused on various challenges they were facing within their business. Key aims of all projects was to ensure that their People and Processes were sufficient and robust in order to deliver the change programme required. * Was a recognised consultant operating under the government initiative * Business Growth Service * Collaborated with key stakeholders to identify blockers within the business. * Creation of recommendations via effective and clear report writing. * Applied a simple People. Process. Performance methodology to all projects. * Provides PRINCE2 qualified project management to all businesses engaged with. * Skills and Experience across Learning, Business Development, Change and People Leadership Clients included; Starbucks, Pizza Hut, Lloyds Bank, and Various SME's

* Lead Regional Director for Santander's acquisition of Bradford & Bingley. Responsible for overseeing the branch integration project and channel management programme * Managed the governance and culture of risk associated with sales and after sales in conjunction with TCF and KYC rules * Managed 200 FTE across multisite and remote specialist teams within East & Central London * Supported the management of project team in the development of Santander's High Net Worth client proposition. Included the development of a product portfolio, the client channels offering (online & branch) and training of specialist teams. * Key stakeholder in the product development and customer analysis of Santander 123 Banking proposition. * Represented Santander UK Retail, on financial services 'London 2012 Olympic' steering committee.

* Led a team of 8 Area Managers and 125 branches, including overseeing our wealth proposition through Legal & General. * Member of the Retail Executive Committee and a key decision maker representing the retail bank. * Achieved Top Division in 2009 across a balanced scorecard with heavy emphasis on Risk Management * Worked closely with key stakeholders in Santander UK and Spain to ensure efficient governance was in place throughout the acquisition and merger of the two businesses at an operational level. * Played a critical role in the branch transformation programme that oversaw the integration of over 1000 branches and 4500 FTE * In July 2010 was recognised and rewarded for my contribution in delivery of the successful merger of the B&B business into Santander UK.

* Successfully recruited a new and dynamic leadership team to enable successful change and delivery in the business * Improved performance of a bottom ranked area (22) to (5) overall across a balanced scorecard during 2006 * Managed and led team through a significant change programme to transition from broking mortgages to providing our own portfolio and restructure within the wider business, by the creation of a new mortgage advisory team * During 2006 North London achieved the highest employee satisfaction performance in the group of 91%.

* Business lead, stakeholder and decision maker within the group's global leadership team responsible for ensuring the business met the key expectations and standards set by the FCA and regulators against a deadline date set. * Responsible for the creation and training delivery of a robust conduct risk framework that met the regulatory standards set out within the timelines set out. * Successfully rolled out a leadership programme to all first line supervisors within the company incorporating TCF (Treating Customers Fairly) and regulatory change. * Ensured key stakeholders were consulted and managed through full project lifecycle. * Key stakeholder and advisor in developing customer online proposition * Business Lead in the development of a card payment solution * Transformed the performance of the business through effective governance to monitor and manage relationships with internal and external customers and businesses to develop bespoke propositions.