Gretel Deza

- Designed and led talent acquisition strategies aligned with business growth across U.S. and LATAM markets, reducing time-to-hire by 40% - Managed and coached a distributed recruitment team across multiple time zones, enhancing process efficiency and hiring quality. - Oversaw bench management strategy to deploy internal talent efficiently, improving project readiness and resource utilization; - Created dashboards and analytics to track hiring KPIs, enabling data-driven decisions that improved conversion rates by 30% - Partnered with senior leadership to forecast talent needs and scale operations across global delivery teams. - Maintained strong candidate experience and employer brand across competitive tech talent markets.

- Led customer success operations for U.S. clients, ensuring satisfaction, retention, and account growth in high-touch relationships - Developed success plans tailored to each client’s goals, resulting in improved renewal and upsell metrics - Identified churn risks early through data tracking and feedback loops, increasing retention by 20% - Aligned success strategies with sales, product, and delivery teams to ensure consistent value delivery. - Advocated for customer-centric culture across the organization, improving client satisfaction scores.

- Led HR strategy, including talent acquisition, engagement, compensation, performance, and leadership development. - Drove organizational transformation by implementing culture change initiatives and digital HR systems. - Launched strategic manpower planning aligned with business expansion, improving hiring agility. - Developed and implemented people analytics to drive decision-making and forecast talent needs. - Partnered with senior leadership to ensure alignment between HR and business goals.

- Led the design and execution of the Performance Evaluation process for 13 business units, ensuring alignment with strategic goals and KPIs. - Developed the company-wide Human Capital Strategic Map, enabling data-driven decisions on workforce planning and talent mobility. - Built and managed HR dashboards and people analytics tools to track key talent metrics and budget performance at a corporate level. - Identified organizational improvement opportunities and led cross-functional projects across business units. - Served as HR lead for the 2015 Efficiency Program and contributed to the People Committee, influencing executive-level decision-making. - Produced executive reports for senior leadership, providing strategic insight into talent performance, workforce costs, and engagement.

- Led full-cycle recruitment and onboarding processes across multiple business units, ensuring alignment with global hiring standards. - Managed the company-wide training plan and coordinated internal development programs in collaboration with HQ in South Korea. - Implemented performance evaluation systems and led climate and engagement initiatives to support talent retention. - Coordinated internal communications and cultural programs to strengthen employee connection and values alignment. - Executed key administrative processes, including compensation, benefits, attendance, and HRIS updates, with a focus on compliance and accuracy. - Supported organizational development by analyzing survey results and proposing targeted HR initiatives based on employee feedback.

- Supported end-to-end talent acquisition, onboarding, and training processes. - Conducted psychometric assessments, planned induction programs, and managed evaluation cycles. - Played a key role in improving employee engagement through climate action plans and internal communication initiatives.

Conducted candidate evaluations, facilitated training logistics, and supported the design of HR documentation and talent retention programs for external clients.

Coordinated training logistics and supported national training rollouts. Produced reports and indicators to track learning impact.