Gretchen Scott

Buyer Manager for Newark Electronics, the fast & reliable distributor of electronics & Technology!

Responsible for the management & leadership of the West Territory Account Team, dedicated inside resource for Newark's Tier I OAM assigned accounts. Accountable for development & continuous improvement of Territory Account Representatives and processes, with intent to grow sales & profit within the Newark Tier I customer base. Results achieved through coaching, training and extensive partnership with the RSM’s, OAM’s, Suppliers and Tier I Customers. Influences Sales & Customer Experience through customer engagement, people management, quality standards responsibilities, and modeling of Organization’s Leadership.

Selected as mentor for new hires. Assisted in developing internal Customer Service Training document based on warehouse operations, special handling, bin checks, and product tolerances. Oversee evening operations of Order Cancellation requests. Consistently given positive feedback from peers, management, and customers. Received many awards for customer service excellence. Presents resolution to solve service failures to management and obtain approvals. Monitor Sales Support and Customer Service Email boxes Nominated to join the ELife Committee

Supervised and fulfilled order requests via email, fax, phone. Maintained online vendor maintenance customer accounts. Increased collection of monies 45 days or older by 90% Performed floating rotation as needed to other departments including warehousing and billing. Initial / Main contact for phone / point of sale clients. Proactively established and maintained good relationship with clients, noted many times via email or phone. Restructured and organized company file system improving efficiency.

Learning new strategies in business management.

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