Greta Elizabeth Schulz

Trigger Digital • United States • 2025 - Present
Director Of Operations Head of Strategy and Operations
Hired as Director of Operations and promoted to Head of Strategy & Operations within six months. Lead company-wide strategy and operations with a macro-level focus on growth, scalability, and long-term planning, while also driving the finer points of agency development across multiple divisions. Partner closely with executive leadership to align operational execution with business objectives and support sustainable organizational growth. Oversee strategic planning and operational execution across the organization Lead and scale agency development initiatives across divisions Design and refine operational systems, processes, and workflows to improve efficiency and alignment Collaborate cross-functionally to support growth, performance, and organizational effectiveness

Promoted to divisional operations manager. Oversee the development of a new product division focusing on creation of creative and informational campaigns for HR teams covering a variety of educational topics for employees utilising traditional print products. While also leading tech dev projects to find and develop tech-enabled solutions for creative teams and our clients to usher into the digital communications era. Manage and train a collaborative team of 15+ across several disciplines. Built divisional reporting methods from scratch with clear KPIs and budget management, and a regular executive reporting schedule. Executive stakeholder management for large initiatives including division development, tech dev ops, and client campaign management. Streamlined product development, project management, and creative production processes. Cross-functional leadership with sales team to drive $2million in revenue.

A creative agency focused on HR communications for both direct clients and insurance brokers. Projects include microsites, videos, and print production. - Successfully managed 40+ simultaneous monthly creative projects for internal and external clients by remotely co-ordinating internal creative teams and external vendors and collaborating with both cross-functional internal teams and external clientele ensuring deliverables were met on time, scope, and budget. - Managed communications across departments, external clientele (client-facing role) , internal stakeholders, and contractors. - Coordinated schedules, requirements and deliverables, milestones, budgets, resource allocation, meetings, documentation, research, CRM, and other PM activities.

I have spent the last year recovering from long-covid and malaria. I am happy to report that project managing my own recovery process has led me to a clean bill of health (after working with an amazing doctor of course!) I have not only recovered, but also utilised my time to achieve new certifications in International Business, Project Management, and others (see certifications section). And I'm taking my PMP exam through the Project Management Insitute (PMI) in March 2023! Picked up contract work on a short-term basis to build back into a full-time schedule as my body healed. I am SO EXCITED to start working again! Please reach out if you have a project/program management role available in any industry (I like to be well-rounded!)

A fast-paced and highly-matrixed creative agency for both internal stakeholders and external global clientele. • Successfully managed 200+ simultaneous monthly creative projects for internal and external clients by coordinating cross-functional teams and collaborating with global colleagues across multiple time zones. Projects include marketing, video production, podcasts, audio production, live event production and management, digital design, etc. • Introduced a new financial reporting system to provide data-driven insights for decision-making, resulting in more accurate financial forecasts and the establishment of clear team benchmarks. • Streamlined project management by 250% through the implementation of new PM software and development of QA controls process, increasing overall efficiency and ensuring consistent quality deliverables. • Optimized pre-production processes to enhance efficiency and reduce lead times, resulting in increased productivity and faster turnaround times for high-quality outputs. • Facilitated effective communication and collaboration between remote teams by creating creative briefs and leveraging strong interpersonal skills.

Accelerated business ventures in multi-activity venues (bowling, escape rooms, minigolf, karaoke, full kitchen services, bars, arcade, and lazer tag) by advancing customer experiences by providing exceptional service and amazing customer experiences, maintaining venue safety regulations, and timely solutions to issues and inquiries. Optimized business growth and workflows by overseeing strategic planning, identifying improvement opportunities, and transforming original business visions into a thriving, high-traffic establishment. Additional Key Contributions: Supported revenue growth by driving shift sales consistently turning 90-100% sales expectations during shifts. Positioned staff to excel with solid leadership development, comprehensive training, and team-building exercises. Deployed well-developed communication and interpersonal skills to inspire team excellence. Increased business retention by confirming customer satisfaction and promoting positive experiences.

An international non-profit focused on educational, healthcare, and economic platforms to support and empower underprivileged communities and groups in over 30 countries. - Facilitated cross-cultural communication and managed international events for Cambodia-based programs, fostering strong relationships between local teams and international stakeholders. - Streamlined departmental processes by 70% through a rigorous review, incorporating Lean Six Sigma methodologies and innovative solutions to optimize efficiency. - Successfully negotiated contracts and pricing in alignment with company objectives to secure competitive rates. Developed and maintained partnerships with key stakeholders and executives, providing regular progress updates towards achieving project goals. - Played an integral role in fundraising and donor relations, securing critical financial support for all national and international programs within the organization.