Gregory Guillaumond
Enterprise Customer Success Manager @ Udemy
About
With over nine years of experience in customer success and account management, my work focuses on fostering strategic partnerships and creating value-focused solutions. As an Enterprise Customer Success Manager at Udemy since March 2025, I collaborate with organizations to align their goals with our mission, leveraging learning as a tool for growth and empowerment. My professional journey highlights expertise in strategic planning, stakeholder engagement, and optimizing customer value. Across my career, I have worked with diverse industries, including SaaS, HR, and IT, cultivating strong relationships and leading integration projects to drive operational efficiencies and customer success. Fluent in English and French, I am passionate about delivering impactful solutions for enterprise clients.
Canada
Montreal
Information Technology & Services
Strategic Partnerships, Strategic Planning, Photo Shoots, Digital Strategy, ServiceNow, Account Management, Salesforce.com, Project Management, Consulting, Customer Retention, Solution Selling, Gestion de la relation client (CRM), Business Development, Sales, Recruiting, Lead Generation, Customer Success, Customer Relationship Management (CRM), Forecasting, Project Planning
Experience
Enterprise Customer Success Manager
Udemy
Montréal, QC
Enterprise Customer Success Manager
MOBI
Toronto, Ontario, Canada
• Managed a $5M+ ARR portfolio of Enterprise Clients across North America, enhancing customer engagement and operational efficiency. • Built and nurtured strategic relationships with stakeholders, ensuring alignment and long-term success. • Led multiple integration projects, collaborating with top POS providers and food delivery platforms to optimize customer value.
Account Manager
Fuze HR Solutions
Toronto, Canada Area
• Led business development and retention strategies across SaaS, HR, Media, IT. • Built and managed my own book of business, nurturing high-value client relationships. • Generated and maintained an average monthly pipeline of $100k in MRR opportunities • Worked with recruiters, hiring managers, C-level Execs to implement effective hiring strategies.
Recruitment & Business Development
AppleOne Employment Services
Toronto, Canada Area
Customer Success Manager
Sage
County Dublin, Ireland
Ad Account Specialist
Yahoo
Dublin
At Home Advisor
Apple
Dublin
Buyer
Procter & Gamble
Asnières sur Seine
• Owned the P2P processes and performance for the Paris site, ensuring compliance and efficiency. • Trained employees on P2P updates, fostering adherence to best practices. • Negotiated agreements with various businesses to establish strategic partnerships. • Managed the transition of carrier vendors from UPS to DHL, optimizing logistics operations.
Gregory Guillaumond's Contact Information
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