greg corry

consultant - billing processing

About

Highly skilled, multi disciplined with proven success in managing employees for Verizon Partner Solutions Retail Markets. Exceptional soft-skills and proven leadership qualities that have enabled me to lead my team to meet industry objectives successfully. Proven outstanding customer service skills based on follow-up, urgency and accountability. Technical knowledge in the software applications used to run and manage a business call center (i.e. Automatic Call Distribution, Payroll, Absence Administration, Order, Billing, Desktop support).

Country

united states

City

dallas

Industry

telecommunications

Skill

call center, billing, customer service, telecommunications, customer satisfaction, fiber optics, broadband, ethernet, isdn, billing systems, microsoft office, invoicing, technical support, avaya, t1, call centers, system administration, management, computer network operations, contact centers, retail, cabling, atm networks, switches, routers, leadership, payroll, lan wan, network design, troubleshooting, computer hardware, mpls, sdh, sip, voip

Experience

supervisor - customer care

verizon

2005-2 - 2009-6 · 4 yrs 5 mos

specialist

verizon

1998-1 - 2005-2 · 7 yrs 2 mos

consultant - billing processing

verizon

2009-7 - Present · 17 yrs 3 mos

Corporate Finance supporting Enterprise (ILEC) Revenue Assurance and Billing Quality. Audit Controls and Reporting using SQL Based Database Tool (Roc5/Moneta - Subex Very experienced with the fESG customer base and product set, including ordering and billing processes. Proficient with FiOS ordering and billing processes for both Enterprise and Mass Markets customer base. Development of MONETA queries and output reports to support Revenue Assurance, Claim Mitigation and ILEC Contract audits; using client provided requirements and self-developed business requirements.