greg littler

* Same/next business day onsite field repair for HP PSG products (PC’s, Laptops, etc…) * Troubleshoot/diagnose hardware issues * Coordinate parts ordering, parts escalation, and parts return * Manage all scheduling, customer relations and logistics * Manage case queue to ensure prompt customer service to our customers * Meet/exceed goals for Case Closure, Parts Returns and Customer Satisfaction * 1st Half 2013 Customer Survey Comment Winner for all of PPS

* Maintain Windows NT 4.0 File Server with approximately 40 users * Maintain Novell 3.12 File Server for the Integration Department * Troubleshoot LAN, software, and hardware problems * Maintain all server backups * Coordinated two separate swap-outs of over 50 new PC’s * Installation of new wiring, connections and PC’s as necessary * Setup and configuration of phones on an AT&T System 75 switch * Employee of the Month of March 1999

Senior Desktop Support Technician at Stream Flo Industries

* Direct on-site customer support for 50+ people in highly critical area * Maintaining/servicing of all equipment and software * Answer technician/helpdesk hotline * Manage ticket queue to ensure prompt customer service to our customers * Manage employee schedules * Coordinate/Handle special assignments from management * Complete refresh of outdated PC’s and printers * Oversee fixing/maintaining of all Continental Airlines technology equipment at IAH Airport * Troubleshoot LAN (Wired and Wireless), software, and hardware problems * Train new technicians on new technology * Remote support for airports throughout Western US and Canada * Team Lead of 17 TFS Technicians * Lead IAH operations and HP Managerial Issues when Manager is off-site * Lead for daily operation conference calls and weekly change management calls * Prepare productivity reports * Train technicians on new technology