Greg L.
Customer Service Liaison @ Zūm
About
People, operations, and aviation have always been at the center of what I do.I grew up in Hot Springs, Arkansas a town built on hospitality and repeat visitors where I learned early that strong relationships and consistent service are what keep people coming back. That lesson has followed me through every role since.My career spans aviation, hospitality, and operations. I’ve represented Alaska Airlines in the air as a flight attendant, coordinated real-time transportation operations, and built a foundation of operational discipline that translates directly into the flight deck.I’m now a selected cadet in the AA Cadet Academy, training toward my ATP certification with a guaranteed path to American Airlines.My long-term goal is simple: earn the left seat on a widebody transatlantic route and use that journey to open doors for young people from communities like mine who were never told that aviation was an option for them.
United States
Seattle
Airlines/Aviation
Flight Operations, Aviation Operations, Real-Time Operations Coordination, Crew Resource Management (CRM), Steakholder Communication, Cross-Department Coordination, Performance Optimization, Team Morale & Engagement Building, Leadership & Team Management, Customer Experience (CX), Operations Management, Information Technology Management, Strategic Communication, Food and Beverage Operations, Advertising, Team Motivation, Team Leadership, Creative Problem Solving, Account Management, Own safety
Experience
Customer Service Liaison
Zūm
Seattle, WA
●Lead 220+ unionized drivers with clarity, compliance, and results. ●Manage multi-partner transportation operations, solving problems fast. ●Real-time schedule adjustments to boost efficiency and cut delays.
Assistant Manager
Cinemark
Kirkland, Washington, United States
● Analyzed box office, concession, and labor data to identify sales trends, optimize staffing levels, and reduce overhead costs without compromising guest service. ● Led a team of 15–25 employees per shift, providing real-time coaching, managing break schedules, and addressing service gaps to maximize team efficiency. ● Oversaw daily theater operations, balancing staff management, customer experience, and business performance to ensure seamless execution during high-traffic hours. ● Resolved customer escalations using service recovery techniques, resulting in improved loyalty and repeat visits.
Flight Attendant
Alaska Airlines
Los Angeles, California, United States
●Delivered premium in-flight service while ensuring FAA compliance. ●Helped maintain top-tier customer satisfaction and brand loyalty.
Flight Attendant
Horizon Air
Seattle, Washington, United States
● Conducted pre-flight compliance inspections and documented deviations for reporting and trend analysis. ● Consistently upheld brand standards, contributing to customer satisfaction metrics and NPS scores. ● Executed safety procedures and customer service strategies used on FAA regulations and internal performance standards. ● Participated in pre-flight briefings, providing operational input and evaluating flight-specific factors to optimize service delivery.
Sales Manager
Verizon
Texarkana, Texas, United States
●Drove strategy using competitor analysis and market trends. ●Led sales team to surpass revenue targets with tailored client solutions.
Assistant Property Manager
SOMERSET APARTMENTS, L.L.C.
Hot Springs, Arkansas, United States
●Increased occupancy and retention through targeted strategies. ●Streamlined vendor processes to speed up service delivery.
Leasing Professional
SOMERSET APARTMENTS, L.L.C.
Hot Springs, Arkansas
● Created monthly resident engagement calendars and evaluated event attendance to optimize budget allocation and boost retention. ● Liaison with tenants to provide information and address their complaints and concerns. ● Processed rental applications, prepared files, and created renewal letters. ● Tracked tenant records, lease expirations, and property maintenance performance using Excel-based systems to identify trends and forecast occupancy levels.
Infield Mascot
Oaklawn Hot Springs
Hot Springs, Arkansas, United States
● Have enthusiasm and high energy at all times to keep the entertainment level high. ● Preserve the identity of the mascot without deviating from established character.
Customer Experience & Hospitality Professional | Entry-Level to Management Roles
Various Employers
Hot Springs, AR
Roles Included: Key Holder Manager (Texas Roadhouse), Food & Beverage Supervisor (Magic Springs), Cook/Cashier (Panda Express), Shift Manager (Slim Chickens), Xfinity mobile Tier 2 Tech Support Rep (Startek), Wireless Consultant (Verizon) ● Built early leadership, teamwork, and customer experience skills through hands-on roles. ● Delivered excellent service in food, retail, entertainment, and contact center environments. ● Trained and supervised staff, resolved escalated customer concerns, and supported operations under pressure.
Education
Hot Springs High School
General Studies
Achieved the State of Arkansas Board of Education Department requirements
Greg L.'s Contact Information
Phone
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