greg crim

* Product Specialist, Level 3 Technical Support Engineer, Team Lead; Healthcare Services and Support * Support Team Lead for the entire suite of Bottomline Technology’s healthcare products. * Designed, implemented, and troubleshot document output solutions. * Train support staff on the use of new and existing applications and utilities. * Standardize services and support policies and procedures. * Provide assistance to product management, quality assurance and documentation teams as necessary. * Primary escalation point for coordination of high level issues. * Liaison between the support team and professional services, development, product management, QA and C-level executives. * Developed Hot Backup and Database Redundancy applications for use with MySQL databases. * Played integral role in Patient Signature Capture development, QA, sales, service, and support.

Optio Responsibilities are included under Bottomline who acquired Optio.

The Northside Hospital health care system is an 852-bed, not-for-profit health care provider with more than 150 locations across Georgia, including three acute care, state-of-the-art hospitals in Atlanta, Cherokee County and Forsyth County. Northside Hospital leads the U.S. in newborn deliveries, diagnoses and treats the most cancer cases in Georgia and performs the most robotic surgeries in Georgia. Ranked #4 on the U.S. News list of the Best Hospitals in Georgia and the only Georgia hospital on the Forbes list of America's Best Employers, Northside has more than 2,500 physicians and 13,400 employees who serve nearly 2 million patient visits annually across a full range of medical services.