Greg Caswell

Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.

SR Account Executives are top account managers & revenue producers. SRs consistently expand the company footprint & lead teams of support staff to efficiently service clients. Effective SRs are situationally adaptable & priority driven; they are motivated toward providing a dependable, high caliber service to maintain & grow customer relationships

Team Leaders manage a team of 6 to 10 LAEs as well as their own accounts; effective Team Leaders are results oriented, tracking & trending growth metrics while tailoring coaching for individual employee development to fortify team culture & increase branch revenue

Group Leaders are tasked with coaching office trainees to be empowered & resilient Junior Account Managers; additionally, Group Leads work on a rotating Saturday shift schedule to manage & delegate office operations

LAEs serve as the primary contact for clients & independent freight carriers by building a book of ongoing, sustainable business accounts via prospecting, networking & referrals

Formulates weekly, monthly, & quarterly sales plans; director of ongoing projects; & coordinates daily business as the chief director of operations & sales of a $1.1 million store. Counseling and employee development coupled with responsibilities of hiring & firing. Office of district secretary records and digests district & regional news into concise, palatable information. Responsible for all Profit & Loss book-keeping, analyses, payroll processing coupled with regularly training associates to sell company programs & memberships to maximize store sales daily. • Brought in to revamp a crippled store. Retrained & recruited employees while rehabilitating customer relations & store operations • Increased store profit margins by 5% quarter-to-date with 2014 profit projection of $1.3 million • Launched fundraising campaign across the city to boost company programs geared toward increasing revenue and local attraction to store • Implemented bi-weekly marketing & merchandising programs while improving employee morale & customer satisfaction • Prioritized daily, weekly, & monthly store operations via effective payroll management scheduling • Designed & implemented new merchandising and store layout changes responsible for increasing sales while also improving increased changes in product flows intended to counter decreased profit in media sales and increased profit in trend, audio equipment, and other novelty items

Assisted Store Manager in directing store projects, driving sales, scheduling & training employees.

Trained under guidance of Store & SR Assistant manager to open & close

Stocked, promoted sales, assisted customers, ran register, upsold member cards & subscriptions

- Awarded Charles Scott Brent Prize for Highest Departmental GPA (2012) - Candidate for publication in the University's Undergraduate Research Journal: Kaleidoscope - Awarded Dean's List Recognition 3 consecutive semesters (2011-2012) Link: http://uknowledge.uky.edu/cgi/viewcontent.cgi?article=1044&context=kaleidoscope&z=1339547413&preview_mode=1&login=1715525