grayce higashi

* Own all compliance documentation, internal books and reporting according to each country legislation and common practices, to make sure the company is following employment requirements; it includes proper hiring documents, internal letters, promotions and termination papers * Develop processes to ensure countries are standardized and optimized for employee positive experience * Oversee all payroll processes, including liaison with different payroll providers and finance team * Manage and improve benefits program * Monitor and measure information accuracy in our HR portal, including management of admin permissions and accesses to technology, resources and company tools * Work with overall team (at EEMEA countries) to refine overall compensation package * Design and evolve all of our People Operation policies, considering employee feedback and scalability.

G4 Americas is an international consulting firm, operating in 9 cities in Latin and North America, focused on specialized recruitment and HR solutions such as business assessment, executive coaching, market mapping and reference check 360. I was responsible for hunting executives for strategic placements for clients from retail, oil & gas and financial market, including international positions.

Responsible for following the development of the Import flow to South American countries by checking and preparing reports of market share, growth of commodities / products in the region. I was also responsible to check and approve costs of moving the containers through DTA process; participate on the discussion when a contingency plan was needed and provide reports to company’s head quarter.

* Bring up-to-date the utilisation of the vessels/services leaving East Coast of South America – ECSA - through bookings and actuals * booking report analyses, produce daily performance report to show vessels and loadings to the agents * monitor competition product developments, monitor competition market actions * assist in network modification studies * product promotion (enhancement of knowledge) * communication of product changes towards ECSA agents * supervise all Freight Control Modal filing requirements from ECSA agents * management of Crosstrades and X-trades filing requests * bring up-to-date all services default-tariffs in the system environment * update ECSA and World Ancillary Charges, make sure all values were correctly available in the corporate system * give Freight Control Modal FCM filing support to ECSA agents, involving problems with default or special agreements and B/L autocalculation * go along with ECSA agents performance on FCM data quality in order to maintain a good KPY level * followed the FCM Quarterly Incentive Program.

Responsible for Argentina, Uruguay and Paraguay statistics, Argentina’s and Uruguay’s market share, Dataliner statistics system, Business planning, reefer reports, vessel reports, booking audits on corporate system, BDRre (corporate database) transmission and reports based on information extracted from corporate database. I have also participated in the organization of company’s stand on Transnacional Fair 2003.

* Leader of a team responsible to assist and develop operational policies within area of responsibility * cooperate with headquarter and Commercial Planning desks in emergencies and contingencies * invent, develop and monitor efficient and cost effective vessel products * cost management on all vessel products – including initiatives for cost reductions * manage allocation for all vessel products – including revision of budget volumes and proactively avoid bottlenecks * prepare and recommend decision bases for deployment changes * together with headquarter manage and develop long-term allocation on vessels for all countries * distribute and manage short-term allocation on vessels for all countries * follow up-take curve on booking levels on vessels and take actions to reduce / increase booking levels * manage rolling process on vessels * monitor and report utilization on vessels * monitor and achieve fast response to all space requests from countries * ensure all deadlines are in place to handle capacity processes efficiently * on time delivery of load/discharge operations.

Responsible for monitoring and optimizing vessels capacity (Inbound and Outbound) from/to East Coast of South America, including Vessel Shared Agreements and Slot Charter Agreements, by making sure vessels sails with minimum 100% utilisation. I was also responsible for guiding sales department to bring best cargo mix to our vessels in order to better utilize them. Intercoastal, transshipment and cabotage models were also monitored in order to offer efficient and cost effective products. I was also accountable for preparing contingency plans and recommend port rotation or service review; equipment repositioning and evacuation from the area. I have also contributed by aligning allocation split and trade strategies with each sales regions in Brazil, Argentina, Uruguay and Paraguay. I had constant and direct contact with terminals, local operation, sales, customer service and Network & Product departments.

Responsible for making the best usage of the allocation given to Brazil in the different services throughout the world. I had splitted and monitored booking acceptance from each sales region and made sure they were ready to load on time by closing deadlines and arranging rolling candidates that would cause less impact – commercial wise. I have also given guidance to customer service by orienting them to accept bookings in the most apropriate products and to ensuring systems were updated with the most accurate information.

* Manage recruitment, operations and experience teams * Act to support the human factor in the company by guiding performance evaluation, staffing, training and partnering with the business * Partner with global people team to implement processes and initiatives but tailored to work locally * Coach, mentor and develop the local team * Serve as strategic business partner to regional and local top management * Deal with grievances and violations invoking a disciplinary action when required

I'm responsible for general HR and Administrative projects planning and execution, initiative implementation and process roll-outs. I'm heading the team responsible for recruitment, training, career development, integration / communication plan and payroll / cost control management. I'm also leading the team responsible for overall facilities management which includes general office administration tasks. My commitment is to be very close to the business in order to optimize the structure and mitigate process and people's overlaps focusing on strategic talent development.