Grant Riley

• Translate "As-Is" data into well-defined user stories, acceptance criteria, and technical requirements through agile processes and tools • Collaborate with engineering, Development, and analytics teams to deliver robust, scalable data solutions and continuous enhancements • Manage and prioritize product backlogs, maintaining clarity and alignment with evolving business strategies for "To-Be" optimized processes • Represent the highest level of process ownership, responsible for E2E value chain processes that span the entire organization - level 1-4 • Oversee validation and acceptance of deliverables, guaranteeing alignment with quality benchmarks and stakeholder expectations. • Oversee entire lifecycle of processes, own KPIs, and manage relationships with key stakeholders, securing executive support and resources necessary to achieve strategic objectives. • Design and Implement E2E processes including cross functional processes and lead transformation across value chains. • Define strategic objective’s ensuring alignment with organizational priorities and fostering collaboration across functions to facilitate seamless execution of value chain processes. • Govern E2E process transformation across all value streams to achieve Pan-HP North Star. • Master of business management, automation, and AI workspaces, SaaS, agile workstreams.

• Primary point of contact for HP Print FedRAMP Environment, working in collaboration with the HP Fed PMO, external partners and organizations to ensure service delivery under FedRAMP guidelines • Identify supporting roles and delegations for FedRAMP Authorization control families, including training, sustainment, and support of all U.S. Federal Government stakeholders • Provide support on L1 and L2 levels for newly established HP FedRAMP environment • Understand and apply all necessary system security plans (SSP) according to Federal requirements under FedRAMP • Ensure HP's Print Environment for the U.S. Department of the Veterans Affairs (VA) and other Federal entities is superior to any other MPS/CSP through dedicated analysis of best practices and defect vs. enhancement • Operate on-boarding and/or migrations of HP US Federal Deals to the new FedRAMP environment in preparation for Authorization to Operate

• Convert business requirements into functional solution requirements that are utilized by software development resources • Tracked post-launch performance, established success metrics, and communicated outcomes to guide ongoing improvements • Oversaw validation and acceptance of deliverables, guaranteeing alignment with quality benchmarks and stakeholder expectations • Document and perform end to end test cases that are supported by underlying user stories • Perform business analysis, identify root cause, and develop recommendations/ solutions to drive business improvements for the assets being represented • Analyze test defects and corrective actions for such defects and track to resolution and end user validation • Work with solution architects, process engineers, UX/UI designer partners and developers to research components of solutions to problems • Apply policy and make decisions for defect vs enhancement • Produce visualization, user experience and configuration elements of solution design • Work closely with Deployment Managers to align to release notes, training content and user guides • Lead Joint Analysis and Design sessions for multiple assets and scope as assigned

• Communicate and gather business intelligence requirements from leadership and translate them into technical implementations and reports • Create knowledge and technical documentation for reference of proper processes and procedures. • Generate narratives and visualizations of data sources that arrest attention and invoke the call to service improvement. • Implement Government-approved initiatives for the ESDB Service Desk environment. • Interface with NAVY and Department of Defense (DOD) leadership and make recommendations for improvements. • Use enterprise call volume as a metric to recognize anomalous activity. • Conduct ongoing ticket trend analysis, to increase overall situational awareness. • Manage complex multi-function and/ or global delivery relationships with senior and executive ("C" level) client management • Communicate the direct value our capabilities will provide to our business partners and customers and how our support will impact the Service Desk. • Prioritize new and existing customer issues, along with assigned project responsibilities for successful implementation of supported products and services. • Manage Client relationships

• Communicate and gather business intelligence requirements from leadership and translate them into technical implementations and reports • Create knowledge and technical documentation for reference of proper processes and procedures. • Generate narratives and visualizations of data sources that arrest attention and invoke the call to service improvement. • Implement Government-approved initiatives for the ESDB Service Desk environment. • Interface with NAVY and Department of Defense (DOD) leadership and make recommendations for improvements. • Use enterprise call volume as a metric to recognize anomalous activity. • Conduct ongoing ticket trend analysis, to increase overall situational awareness. • Manage complex multi-function and/ or global delivery relationships with senior and executive ("C" level) client management • Communicate the direct value our capabilities will provide to our business partners and customers and how our support will impact the Service Desk. • Prioritize new and existing customer issues, along with assigned project responsibilities for successful implementation of supported products and services. • Manage Client relationships

CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Project+ CompTIA IT Operations Specialist CompTIA Secure Infrastructure Specialist Amazon AWS Cloud Practitioner ITIL®*^ Foundation Certification LPI Linux Essentials

- Seeking a major in business management + computer science with and emphasis in computer forensics.