Grant Lindholm
Programs Operations Manager @ Mesa Rim Climbing Centers
About
At the center of my work is helping people succeed in ways that actually matter to them. Over the past 7+ years, I’ve led service-driven programs, built systems that improve customer experiences, and owned long-term relationships from onboarding through sustained engagement. My approach is relational and practical: understand where the customer is now, what success looks like to them, and work cross-functionally to make it happen. I care about retention, clarity, and outcomes — especially when things aren’t perfect and someone needs to take ownership.
United States
Austin
Health, Wellness & Fitness
Financial Analysis, Forecasting, Growth Strategies, Revenue & Profit Growth, KPI Reporting, KPI Implementation, Key Metrics, Employee Training, Strategic Partnerships, Leadership, Logistics Management, Operational Execution, Strategy, Financial Modeling, Customer Success, Sales, Timelines, Team Management, Staffing Plans, Resource Planning
Experience

Head of Business Operations
Greg's Holiday Center
New York, New York, United States
-Generated $400,000 in annual revenue by strategically negotiating wholesale tree purchases across multiple farms, resulting in a 40% revenue increase despite national shortages. - Managed logistics, compliance, and operations for the timely delivery of 2,000 trees per order to multiple NYC locations, overseeing a team of 7 Site Managers.

Assistant programs manager
Portland, Oregon Metropolitan Area
As an Assistant Programs Manager at a climbing gym, I was instrumental in strategizing and driving the expansion of our programs. My role encompassed orchestrating climbing events, designing and implementing comprehensive training modules, and liaising with instructors to ensure the highest quality of instruction. I proactively engaged with members to gather insights and align our offerings with their needs. Spearheaded marketing initiatives and community outreach efforts to attract new participants, continuously leveraging feedback to refine our programs and propel growth.

Firefighter
Oregon, United States
•Utilized problem-solving abilities to analyze complex situations and make critical decisions swiftly, ensuring the safety of team members and effective containment of wildfires. •Led and supervised a diverse team of firefighters during intense firefighting campaigns, fostering a cohesive and motivated work environment while prioritizing safety protocols and adherence to firefighting procedures. •Developed and implemented strategic firefighting plans, considering factors such as topography, weather conditions, and available resources, resulting in optimized firefighting efforts and containment of wildfires. •Mentored and trained new team members, effectively imparting essential firefighting techniques, safety protocols, and wilderness survival skills to ensure their readiness for challenging field conditions. •Collaborated with interagency teams, including federal, state, and local firefighting agencies, to coordinate resources, share critical information, and enhance overall firefighting efforts. •Adapted quickly to rapidly changing situations, demonstrating flexibility and resilience in challenging and dynamic wilderness environments.
Grant Lindholm's Contact Information
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