Grant Allen

Industrial Product concept development and validation of input information to ensure greatest return on investment. Strategic planning and business case development. Organisational development, including Family generational and succession planning to create work streams for long term change.

Worldwide development of Caterpillar dealers serving the Underground segment. Go-to-market strategy development and Dealer readiness for Underground Hardrock mining, including elements of Product support, Technology and solution selling. Achievements:- • Mentoring the newly appointed Global Product Manager and created 10-year, 350 million product development plan for future investment. • Developed a business case to restructure of the Global Mining Sales and Products division into one division to create the Underground and Surface mining divisions to improve customer focus. • Improve sales by developing a strategic stocking plan, targeting specific dealer territories and providing targeted dealer training. This incrementally generated more than USD 60 million sales, USD 12 million profit and stabilized factory production rates to improve efficiency. • Led in the acquisition of a new Underground truck and within eight months, developed the structure of acquisition, led the negotiations of Intelligence property, manufacturing agreement and innovative way to acquire the goodwill based on success of selling units to end users. This included a USD 36 million manufacturing contract and projected revenue of USD 45 million over the first, three years after the acquisition. • Developed the strategy to determine the manufacturing of Off-highway truck (greater than 200 ton) bodies for Australian dealers to reduce the delivered cost to the end-user and increase the profitability for Caterpillar by USD 15 million dollars in 2016.

Worldwide Product Manager for Underground Hardrock mining Loaders and Trucks. Responsible for revenue greater than USD 750 million dollars, Business unit Profit & Loss, Product Strategy, Product Development, more than 100 person engineering team, Sales strategies, Aftermarket parts, Supply chain performance, Manufacturing strategy, Customer satisfaction and strategic direction of this Caterpillar division. Achievements:- • Established a new product development department of approximately 110 people to re-establish efforts in new Product design after many years of investment in this Product line. This led to the R & D budget increase from USD 8 to 30 million in the third year. • Developed short-term Product improvement strategies which created the worldwide release of two new machines at MinExpo in 2012 (premier mining show, Las Vegas) to become new leaders in larger loading and hauling equipment in the Australian Market. • Developed a sales distribution strategy to increase revenue and profitability during the mining boom which resulted in the highest ever revenue of USD 750 million dollars. • Developed multiple cost reduction programs for supply chain and aftermarket parts. Increase parts variable margin by two percent through analysis and identifying of unprofitable parts. By visiting customers and dealers identified new opportunities to sell wiring harnesses, buckets, bodies, cabs to revenue parts revenues by 10% to USD 180 Million in 2012. • Developed common goals with the manufacturing team of 750 employees to reduce inventory from USD 140 million to 76 million dollars over two years and improved customer focus of early hour delivery problems due to assembly problems and overall, communication and teamwork across the workforce.

Responsible for Caterpillar’s success (sales revenue for machines, engines, rental and parts, customer satisfaction, government relations and new opportunities development) in the territory and taking actions to rectify low sales and market share, as required. Covering seven countries (Bangladesh, Myanmar, Thailand, Laos, Cambodia, Vietnam and Philippines.) Advising the Caterpillar Dealer Principals on family succession planning, Operational and financial management, Territory sales and product support operations management and finding solutions to unique in-country problems. Achievements:- • Initiated the recommendation to terminate the Dealer agreement in Vietnam due to years of poor business performance and lack of alignment with Caterpillar values. Interviewed and short listed potential new Dealer principals. Recommendation made to the Caterpillar Chairman for his approval. Developed the new dealership within six weeks and successfully transferred eighty percent of the previous employees to the new dealership. • Successfully identified and recommended a new candidate for the Myanmar dealership to the Chairman of Caterpillar. The new dealer change occurred in 2010. The dealership sales have grown by 50 percent and increased investment of people and facilities to build a stronger dealership. • Worked closely with the Thailand Dealer Principal to win strategic mining deals in Thailand and Laos. Developed finance packages with the Thailand dealer principal to win these deals with the support of the Caterpillar Financial team. For example, won a deal for the largest goldmine in Thailand, which resulted in machine and service sales of USD 90 million dollars.

Managed the Asia Pacific Service Engineering group to continuously improving product problem resolution rates at a level that regularly exceeded our customers' expectations. Key decision maker and ultimately responsible for supporting the prudent expenditure warranty and policy dollars to enhance the value of the Caterpillar product in the eyes of the customer. Achievements:- • Identified major problems with 20 Tonne hydraulic excavators made in China and assisted in correcting these technical issues to move market share from 3rd to 1st over next 5 years. • Introduced a new Caterpillar problem resolution process into the Caterpillar manufacturing plants in China, India, Melbourne and Indonesia to improve problem resolution times and reduce warranty dollar expenditure. • Managed a team of 22 Service engineers; - located in Melbourne, Beijing, Singapore and Chennai with different cultural background, language and time zone issues. A diverse team of people and cultures working together was very challenging across many time zones. • Launched more than 180, 6 sigma projects for product problem improvement and resolution in 18 months.

Caterpillar Elphinstone was a leading manufacturer of heavy underground mining equipment. Responsibilities included engineering, R&D and product support of Caterpillar Elphinstone’s loading and hauling products. This encompasses supervising over 70 engineering and supporting personnel in addition to managing an annual budget of USD 11.5 million to influence sales of more than 130 million dollars. Introduced, one new model (AD30), various Product improvements and first, semi-autonomous Underground loader in the world which was commissioned at Olympic dam.

The Large Mining shovel group was launched to serve the needs of customers requiring large mining shovels weighing greater than 120 metric tons to load off highway mining trucks. It was the design, marketing and manufacturing center for three hydraulic excavator products. Worldwide product strategy, pricing strategies and technical marketing advice to Caterpillar Marketing companies. Introduced, one new model (5110B) and managed the worldwide commercial launch it at MinExpo (2000).

Developed strategic Quarry segmentation plans with dealers. Worked directly with Quarry customers and dealers on large Quarry sales deals. Product Problem coordinator for Dealers and Service Engineers.

Dealer Operational responsibility (coordination or support) for NSW and Pacific Islands. Product problem management, rework programs, commercial warranty packages. Parts stocking, inventory control, part-merchandising programs. Dealer service and parts operational governance. Customer policy and warranty administration

The re-development of WesTrac Equipment:- Engine, hydraulics & transmission operations. The development of programs for standard workshop costing. Warranty of policy administration. Extensive travel throughout Western & South Australia. Parts operation and Merchandising management for the South Australian Dealer

Mining studies for maintenance and productivity. Maintenance Software Development. Merchandising Caterpillar oils, filters and maintenance products. Assisting in Sales and Parts inventory analysis.

Sales assistant in the books and toy departments

Completed with strong results.