ramesh guruswamy

* Responsible for Delivery of large Infra and ITSM contracts * Delivery locations: US, India, Europe and Japan. * end to end Program Delivery, Operations, Escalation, Relationship * Commercial and contract management

* Responsible for Delivery of Infrastructure, application development & maintenance contracts * Delivery locations : UK , India, Europe * Analysed project risks and developed containment plans to address all aspects of project, including Financial/Schedule Change/Quality impact * Worked on critical incident/problem management, change review/execution, conformation and release management as well as conducted capacity planning * Played data architect role to determine database structural requirements by analyzing client operations, applications, and programming. * Contract and commercial management * managed large third party contracts

* Client relationship management * P&L responsibility * Handling Global Customers with diversified large technical teams * Program Management of different projects involving varied Technical skills * Build and develop strategies to deal with the workload variation without negatively impacting overall cost and efficiency. * Service Delivery Management involving global Enterprise customers of different geographies. * Adhering to meet Service Level Metrics of multiple projects. * Metrics analysis and setting up high level of service delivery standards. * End-to-End IT infrastructure services ranging from Level 1 support to Level 3 support viz., help desk, Remote server management and Problem resolution of Technically complicated products.

* Team Leader for the Technical group implementing BaaN IV c3. * Installation and configuration of BaaN IV c3 on AIX as well as configuring client systems * Network printing implementation including HP Jet Direct Network Printers. * Troubleshooting common Network connectivity problems. * Designed and developed conversions, bridges and interfaces between the legacy system and BaaN IV C3. * Customization done for Distribution, Finance and Manufacturing using BaaN Tools. * Convert user requirements to functional specifications and interact with technical team * Provided Administration support on AIX / DB2 servers * Database administrator and architect * Backup / Restore of DB2 and BaaN Data * Performance enhancement of OS / Database * Setup EDI in BaaN across two locations. * Migration from BaanIV C3 to Baan IVc4 * Implementation of BaaN at multiple sites * hands on in determining database structural requirements by analyzing business operations, applications, and programming.