grahame bobo
About
Experienced Sales, Technical, Service and Operations Professional in the healthcare industry with a proven record of delivering results, developing strategies, and meeting challenges in finding ways to satisfy demanding customers across multiple businesses. Leveraged my medical technology education and business knowledge experiences to bring new products to the market, develop new service reporting tools, establish quality processes, and collaborate on various projects and teams. Recognized and demonstrated that customer satisfaction is the true measure of sustainable corporate success.
united states
avondale
medical devices
sales operations, customer satisfaction, sales management, quality management, training, medical devices, product development, sap
Experience
service business manager
available seeking employment opportunities
Seeking Employment and New Opportunities
service business manager, us service business support
siemens healthcare
Responsible for all aspects of service business support for MicroScan, Molecular, Syva, Plasma Protein, Hemostasis and Hematology business units, including: continuous monitoring and maintaining instrument implementation process for field. Liaison between field service and technical organization and internal functions and departments. Served on Service Element Teams and Instrument Product health teams for new product implementation to US markets. Monitored and analyzed service metric data and service costs. Drove service contract pricing to stay within company’s service costs.
hospital corpsman - hm2 and e5
us navy reserve
Trained as a Combat Hospital Corpsman at the SanDiego Naval Hospital for Vietnam War Service; final duty station was Charleston Naval Hospital. Honorable Discharge.
service business manager, us service business support
semens healthcare diagnostics
Responsible for all aspects of service business support for MicroScan, Molecular, Syva, Plasma Protein, Hemostasis and Hematology business units, including: continuous monitoring and maintaining instrument implementation process for field. Liaison between field service and technical organization and internal functions and departments. Served on Service Element Teams and Instrument Product health teams for new product implementation to US markets. Monitored and analyzed service metric data and service costs. Drove service contract pricing to stay within company’s service costs.
technical applications support manager, service operations
siemens healthcare
* Supported TAO, including: development and maintaining of Technical Applications Organization (TAS) service metrics and reports. * Helped developed new hire TAS orientation training and curriculum. * Helped develop TAS head count determination model. * Helped move TAO service reporting from legacy OpenUPTime to SAP. * Helped developed a quality process and review management program for TAO.
applications consultant and technical applications specialist
baxter international dade behring division
* Responsible for the installations, training and technical support of MicroScan instrument and consumable products in southeast area. Provided technical knowledge and expertise for instrument issues or problems. * Named MicroScan TAS of the Year in 1996 and 1997. * Served as Technical Manager in SE area for 1996-1997. * Worked in Saudi Arabia as a TAS to install, train and support WalkAway instruments (Nov-Dec 1997). * Helped coordinate new TAS training and provided TAS resources for territory coverage.
technical sales representative and area sales manager
american microscan
* Responsible for sales and technical support for MicroScan instruments and consumables in Alabama/Georgia territory. Managed 10 Technical Sales Reps in SE Region. * Achieved 100%+ of sales goals for 1985, 1986, 1987, 1988, and 1989. * Received two President’s trips and rings for Outstanding Sales Achievement for 1987 and 1988. * Region achieved successful sales performance for two consecutive years.
Education
university of phoenix
auburn university
grahame bobo's Contact Information
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