Graham Fields

Head of Information Technology @ First Citizen Finance DAC

About

CISM - Prince2 - ITIL - IT Service Management - MCSA - - - An enthusiastic and technical IT Manager with 16 years IT experience across Banking and Finance, Gaming and Global Transportation sectors.

Country

City

Ireland

Industry

Financial Services

Skill

IT Service Management, Active Directory, Microsoft Exchange, Blackberry Enterprise Server, XP, Windows, Service Desk, Unix, ITIL, Team Leadership, PRINCE2, Project Management, Troubleshooting, Team Management, Process Improvement, VMware, Management, Windows XP, Help Desk Support, IT Management

Experience

Head of Information Technology

First Citizen Finance DAC

2019-8 - Present · 7 yrs 2 mos

County Dublin, Ireland

Vice President - Technology (Infrastructure and Operations)

SuMi TRUST Global Asset Services

2016-3 - 2019-8 · 3 yrs 6 mos

Dublin, Ireland

Assistant Vice President of Technology (Infrastructure and Operations)

SuMi TRUST Global Asset Services

2015-10 - 2016-3 · 6 mos

Dublin, Ireland

Corporate Service Desk Manager

Paddy Power

2011-3 - 2015-9 · 4 yrs 7 mos

One of the worlds more innovative and successful sports betting and gaming companies with retail and online operations in multiple countries. As Corporate Service Desk Manager I was responsible for end user support across all Paddy Power corporate sites (Dublin Head Office, London, IOM and Rome) supporting 1500+ end users during a time of enormous growth across corporate functions within PaddyPower. Led a team of 12 Service Desk Technicians to ensure that all end user requests were catered for.

Senior Technician

Paddy Power

2009-9 - 2011-4 · 1 yr 8 mos

Reviewed and restructured the IT Service desk and ultimately separated Retail support from Corporate support, implemented a new Corporate Service desk to align with ITIL best practice.

Field Engineer/IT Contractor

Qualcom

2009-8 - 2010-5 · 10 mos

Onsite Contractor - PaddyPower and Uniphar Windows XP and Server Support, VM ware admin MS Exchange & Active Directory admin and Support, Cisco ip telephony support, Symantec Ghost, Veritas (Symantec) back up. BES admin and support

Solutions Support Specialist

DHL

1995-6 - 2009-7 · 14 yrs 2 mos

2nd line Unix Application Support, Project Management, Windows Desktop and Server Support, Helpdesk Escalation, Altiris Country manager, IE - secure managed desktop lead, Citrix Metaframe and presentation server Support, BES and Windows mobile support, Windows CE, HP Thin Client admin,