Grace Lattibeaudiere

Lead regional operations across multiple sites within a commercial real estate portfolio, with accountability for service delivery, workforce performance, and client relationships. Impact: ✅ Oversee multi-site service delivery, ensuring consistent execution of corporate standards and service expectations across locations. ✅ Act as primary liaison between corporate leadership, local teams, and clients, translating strategy into operational outcomes. ✅ Own regional hiring strategy including workforce planning, candidate selection, and onboarding, directly shaping team capability. ✅ Strengthen client relationships by managing service expectations, resolving escalations, and supporting contract retention. ✅ Identify operational and compliance risks across sites and implement corrective actions to improve consistency and reduce exposure. ✅ Manage vendor and contractor performance, negotiating agreements and ensuring service quality and cost control. ✅ Lead and coach teams across locations, improving accountability, coverage, and performance alignment.

Led day-to-day operations across multiple sites, ensuring consistent service delivery, adherence to CBRE operating standards, and alignment with corporate policies across the region. Acted as the primary connection between head office and regional locations, translating corporate initiatives into local execution while providing operational feedback to support decision making. Owned regional hiring decisions by identifying staffing needs, developing role profiles, interviewing candidates, and making final selection decisions, directly shaping team capability and continuity. Partnered with HR to negotiate employment terms, finalize offers, and oversee onboarding and training, supporting smoother transitions and faster role readiness. Identified regional health, safety, and legal compliance risks and implemented corrective actions, strengthening compliance consistency and reducing operational exposure. Served as the primary client contact for assigned portfolios, managing service expectations, resolving issues, and maintaining long-term client relationships to support contract retention. Directed workplace operations, including maintenance, cleaning, security, and amenities, which improved the reliability of building services and occupant experience. Oversaw third-party vendors and contractors by negotiating agreements, monitoring performance, and enforcing compliance, contributing to service quality and cost control. Supervised, coached, and evaluated staff while managing schedules and coverage, supporting performance accountability and operational continuity across locations.

Streamlined administrative and scheduling processes, improving overall operational coordination and day-to-day efficiency within the office. Managed executive calendars, travel, meetings, correspondence, and expense reporting, enabling leadership to focus on client and business priorities. Administered invoicing, accounts payable, accounts receivable, banking, and payroll, ensuring accuracy and continuity in financial operations. Maintained regulatory compliance with health and safety requirements while supporting a secure, well-managed office environment. Supported corporate compliance activities for staff by coordinating documentation and internal processes, improving organizational consistency. Coordinated project manager schedules and resource allocation, strengthening delivery timelines and workload balance. Supported HR activities, including onboarding, offboarding, and training coordination, contributing to smoother employee lifecycle transitions. Assisted with the delivery of online training programs, supporting skill development and consistency across teams. Built and maintained strong internal and external stakeholder relationships, improving communication flow and issue resolution. Built proficiency in project management software to develop job proposals and generate performance reports, improving visibility into project progress, reducing administrative workload for project managers, and supporting coordination with global teams and vendors.

Provided operational and administrative support to operations management, project managers, field technicians, and sales teams, enabling consistent branch performance. Served as Safety Warden and Safety Coordinator, supporting compliance with environmental, health, and safety standards and delivering internal safety presentations. Improved administrative workflows by coordinating scheduling, inventory tracking, and HR documentation, increasing operational clarity and responsiveness. Coordinated international ordering of high-security ATM parts, handling vendor communications across languages and time zones, and working with customs brokerage to ensure timely delivery. Strengthened customer relationships through consultations, care calls, and issue resolution, supporting service quality and retention.

Managed branch administration, including scheduling, inventory, payroll processing, and HR coordination, ensuring smooth daily operations. Transformed an underperforming branch into the top-ranked location within one year by implementing structured sales routines, refining client engagement strategies, and strengthening team accountability through coaching and performance tracking. Delivered consistent sales performance above established targets through structured goal setting and team coordination. Reduced customer complaints by implementing proactive service improvements and timely issue resolution. Used performance data to drive key performance indicators, supporting sustained sales and service outcomes. Built and led a customer service team through task delegation and workflow optimization, improving productivity and engagement. Supported business growth through prospecting, consultations, presentations, and weekly target achievement, contributing to client retention and revenue stability. Cultivated an upbeat environment using positive reinforcement to drive client motivation and success, converting high-touch customer service into an active client referral engine. Dedicated leader focused on coaching, developing, and enabling team members to achieve individual success.

Established and managed 11 wholesale and retail locations across Canada, supporting approximately $8M in annual sales and enabling national expansion. Led end-to-end payroll for 53 employees and managed full-cycle recruitment, onboarding, training, and performance management, providing workforce stability across locations. Implemented accounting systems, managed cash flow, and conducted financial analysis to support profitability and operational sustainability. Developed company policies, employee handbooks, and benefits programs, strengthening organizational governance and consistency. Streamlined store operations and inventory processes, improving efficiency and the customer experience across the retail network. Planned and staffed national trade shows and exhibitions, directly supporting sales growth, brand visibility, and customer acquisition. Built strong working relationships with suppliers, vendors, contractors, and stakeholders, supporting reliable supply chains and operational continuity.