Grace Vo

- Photograph real estate properties - Oversight of incoming projects and quality control for all outgoing custom residential and commercial photographs; delivery of projects to management and client services - Daily editing responsibilities

- Promoted and sell solar products and solutions to prospective customers. - Identify and engage potential customers through calls, emails, and online platforms and presenting solar product benefits and features. - Assess customer needs and recommended tailored solar solutions. - Deliver exceptional customer service and fostered long-term client relationships. - Collaborate with the sales team to meet and exceed sales targets.

- Assisted Emergency Medicine providers with documentation in the electronic health record (EHR) - Ability to accurately document the history of present illness, review of system, and assessments and plans for medical providers - Inform providers of any incoming laboratory and imaging results - Ability to abstract data and pull information from chart review relevant to patient’s present illness - Ability to critically think and accurately document provider’s impression of present illness

- Oversaw and expanded scribe programs in Internal Medicine, Allergy, Geriatrics, Pediatrics, and Inpatient Psychiatry departments - Onboard and train providers on utilization of a scribe to help providers decrease documentation burden, improve provider-patient interactions, improve management of the medical record, assistance with documentation of pre-visit chart reviews, increase billing and coding opportunities, and real-time capture of clinical elements - Educated providers and scribes on problem list-oriented charting and risk reimbursement based on patient complexity

- Assist providers in chart documentation - Scribed in Emergency Medicine, Internal Medicine, Geriatrics, Pediatrics, and Inpatient Psychiatry

- Worked with Emergency Medicine providers in medical documentation at St. John’s Hospital in Maplewood, MN

- Be the main source of communication between the scribes and providers - Conducted interviews and hire/train scribes - Managed scheduling for scribes - Expanded the scribe programs at HealthEast Maplewood, Woodbury, and Grand Ave. clinics

- Worked under the supervision of Dr. Sarah J. Hankerson: Assistant Professor, Psychology & Neuroscience Department - Assisted in care of rats; observed and recorded rat behavior - Recruited human participants, conducted interviews - Processed specimens; collected and interpreted data - Conducted literature reviews; submit letter to Institutional Review Board for approval - Prepared a paper for publication and presented at conferences

- Assisted Dr. Verhoeven in the laboratory for a BIO 208 course taught at St. Thomas – “Biological Communication and Energetics.” The course focuses on macromolecules, thermodynamics, photosynthesis, respiration and fermentation, gene regulation, cell cycle and cell communication, hormone control of cell function, and DNA replication, transcription, and translation. - Assisted in preparation of lab equipment, emphasized safety issues, and explained procedure to students, taught biology material and answered questions from students