Grace Shalini.R

Marketing, Communication & CSR (MCC) Operations ensures the organization model and management system supports business strategies and goals to drive operational efficiency and effectiveness, transformational change and operational transactions for the Marketing, Communication & CSR function. As the Budget Specialist and trusted advisor of the MCC Leadership team, MCCO drives the adoption of organization models, processes and automation, implements appropriate planning and measurement systems, collects and reports defined metrics and provides analysis and insight into business performance. MCO assists MCCO professionals to operationalize strategies by making investments and trade-offs consistent with the marketing plans in BU, Geo and Market. . MCCO also deploys/tailors M&C specific programs to aid talent development and purposeful learning activities. Main Roles & Responsibilities : Support Market MCCO Leader in budget management. Maintain master file. Manage WW ICA coordination end to end. Update monthly forecast file along with MSC MFR focal for Program. Update monthly forecast file along with Finance Analyst. Support management systems activities. Support planning activities for Market MCO leaders. Understand the processes & work closely with procurement and finance As the Trusted Business Advisor of MCCO.

Main activities and responsibilities: This role is a promotion from last role held as “CEWA Benefits Administrator” within the same team. The main activities remain the same and with addition on the following activities. • Manage and ensure the smooth work flow of the MEA benefits team with focus on countries in CEWA, Egypt & Pakistan. • Manage the CEWA team members and ensuring all BAU tasks is completed within the SLA. • Provide update to the team lead on the operations on a weekly basis. • Prepare monthly reconciliations and ensure it meets business control expectation. • Manage discrepancies identified from reconciliations and work with all vendors. • Work with testing team to ensure all process for the benefits the team supports is within the policy and guideline. • Provide support to Benefits SME as and when needed. • Support SME in writing Business controls documentation and support administrative work as and when required. • Attend to queries/ FAQ from employees, HRP & business units on a daily basis.

Main activities and responsibilities: • Responsible for the invoice processing in APU of all medical & life insurance invoices for CEWA region. • Manage invoice & enrollment reconciliation for all CEWA medical & life insurance. • Manage discrepancies identified from reconciliations and work with all vendors. • Manage enrollment and de-enrollment process for all CEWA employees. • Provide support to Benefits SME for medical & life insurance • Support SME in writing Business controls documentation and support administrative work as and when required. • Attend to queries/ FAQ from employees, HRP & business units on a daily basis. • Provide support for any ad hoc task as and when required. • Manage reconciliation for Middle East medical & life insurance as well as payroll reconciliations. • Manage HRMS Updates for Middle East on a monthly basis.

Main activities and responsibilities: Ensuring the smooth work flow of the Sales Program team. Responsible as the back up for all the PA Tasks of the Sales Programs transitioned over to KL, Malaysia • Provide support for the Integrated Services Team (IST) on Learning & Development and perform global administrative functions that related to IBM internal education. • Receive business guidelines from local team leader as well as from GEO learning delivery focal point which residing in different geographical areas and time zones. • Perform Quality Control Check for the team, analyze the findings and gather suggestions for improvements. Generate daily and monthly reports in keeping track the error rate. • Conduct training for the new program administrators. • Oversee team management and supervision. • Coordinate with team members and other colleagues with regards to the programs handled. • Reviewing and evaluating monthly KPI achievement and producing an end of month spreadsheet • Provide necessary guidance to team member. Assisting team members in mastering the tools used. • Supervising and monitoring the team operation. • Preparing own team’s process documentation and QC Checklist. • Assist with managing the coverage plan for the pool of team members assigned.

Main activities and responsibilities: • Generate various reports via AVAYA system. Reports will be on the call center agents’ attendance, telephony reports and etc. • Create new queries via BRIO system based on the team’s requirement for reporting purposes. • Responsible for country’s reports and observe deadline. • Monitor all the feedback and surveys received from all 5 ASEAN countries customers (e.g Indonesia, Malaysia, Philippines, Thailand and Singapore) through the Satmetrix database. • Assist customers in issues related to warranty registration of Lenovo Product via emails and phone support. • Carry out responsibility to process all the customer requests and enquiries accurately, complete and efficiently to ensure customer satisfaction of Lenovo services. • Ensure accurate follow-up on all pending and unresolved errors and issues.

Main activities and responsibilities: Call Center (General Line of IBM) • Answer inbound calls within 3 rings • Transfer the calls to the appropriate receiver • Assist customer in their enquiries Administration • Assist team leader in preparing reports on weekly and monthly basis for IBM Sales Representative. • As a back up to monitor the reception area and the bookings of meeting rooms in 19th Floor

Main activities and responsibilities: Administration • In-charge of the Administration Department. • Liaison with statutory bodies, e.g. KWSP and SOCSO • Staff payroll , EPF, SOCSO and EA forms • Liaison with banks on company accounts transactions. • Service tax contributions for the company. • Issuance of invoice to clients and follow-up with payments • Issuance of cheques to suppliers. • Recruitment and termination of staffs. • In-charge of company petty cash transactions. Recruitment • Responsible for designing and implementing recruiting strategies, which may include coordinating advertisements through the resources of the company. • Manage the recruitment process such as sourcing, screening, interviewing, background checking and focus on further developing client relationship. • Sourcing for the right candidates based on client’s requirements and need • Interview candidates who registers with company • Conduct briefing to candidates before they go in for interview at clients’ place to increase the ratio of closure. • Coordinate interview at client’s place to ensure the interview goes smoothly. • To up-keep all job descriptions, prepare job plan and job description for newly created positions. Up keep staff requisitions forms and applications database.