Grace R.

Director of Strategy & Transformation @ Argos

About

Director of Strategy & Transformation for Argos, the second Largest GM retailer in the UK and part of Sainsbury’s. I am on the Argos Board responsible for setting the overall strategic direction for Argos, lead on Argos customer experience and own complex E2E transformation development across the enterprise operating model.

Country

City

United Kingdom

Industry

Retail

Skill

Creative Problem Solving, Order Fulfillment, Business Transformation, Team Leadership, Business Process, Cross-functional Team Leadership, Consulting, Strategy, Management, Product Management, Customer Insight, Retail, Strategic Planning, E-commerce, Management Consulting, Market Analysis, Business Strategy, Multi-channel Retail, Apparel, Customer Experience

Experience

Director of Strategy & Transformation

Argos

2026-3 - Present · 6 mos

Leading the Strategy & Transformation division for Argos

Board Trustee

Parents And Children Together (PACT) UK

2023-7 - Present · 3 yrs 2 mos

Director of Central Retail & Transformation - Argos

Sainsbury's

2025-3 - 2026-3 · 1 yr 1 mo

Director of Central Retail - Argos

Sainsbury's

2024-3 - 2025-3 · 1 yr 1 mo

Director of Channel Change

Sainsbury's

2022-5 - 2024-4 · 2 yrs

London, England, United Kingdom

Leading transformational operating model change across the retail & digital channels of a FTSE 100 grocery retailer. Embedding agile ways of working to step change our customer experiences while significantly reducing our cost to serve.

Head of Digital Operations

Sainsbury's

2019-4 - 2022-5 · 3 yrs 2 mos

Leading a multi-brand team to drive significant growth across our digital operations: Grocery Online Operations, Argos Fast Track Delivery Operations and in-store digital including Smartshop. Driving significant growth of our online channels, including more than doubling Grocery Online capacity to over 800k orders since April 2020.

Head of Stores

Sainsbury's

2018-3 - 2019-4 · 1 yr 2 mos

Full P&L accountability and leading a team of more than 4,000 colleagues and driving significant transformational change in our retail operations.

Head of Customer Service Transformation

Sainsbury's

2017-4 - 2018-3 · 1 yr

London, Greater London, United Kingdom

Establishing and leading an Enterprise Agile Team to transform the way we deliver service in our stores in the future

Head of Retail Risk, Security & Insight

Sainsbury's

2016-8 - 2017-5 · 10 mos

Large senior leadership role across Retail Risk, Crime & Security, Loss Prevention, Process Optimisation & Compliance, Cash Handling and Operational Insight for Sainsbury's Retail Operations

Senior Manager: Head of Simple Operations & Retail Risk

Sainsbury's

2014-3 - 2016-8 · 2 yrs 6 mos

Led a large scale central retail operations team accountable for delivering change, landing new technology, managing risk and driving operational efficiency across our store estate. Team included field coaches, risk managers, project managers and implementation managers.

Clothing (Tu) Category Planning Manager

Sainsburys Supermarkets Ltd

2012-7 - 2014-3 · 1 yr 9 mos

Worked alongside the Business Unit Director to determine and drive overall Clothing direction. I was responsible for helping to deliver division’s P&L within the framework of the Corporate Goal and CR agenda. My key achievements: - setting the 3 year clothing vision and strategy - embedding a new strategic framework for planning within in clohing - instrumental in developing the clothing online pilot, covering the business case, customer proposition, range selection and website design - developing and landing the latest clothing format that is currently being rolled out across the existing and future estate