Grace Mauro
Guest Experience Manager
United States
North Palm Beach
Hospitality
Lead Generation, Microsoft Office, Customer Service
Experience

Guest Experience Manager
Severn Grove Hospitality Group
Annapolis, Maryland, United States
Severn Grove Hospitality Group is a collection of boutique hotel properties where we artfully blend old-world charm and modern luxury. Inspired by our iconic surroundings, we invite you to indulge in unparalleled luxury and to form lifelong memories at our hotels. The founders of Severn Grove Hospitality Group have been in pursuit of hospitality excellence since 2013. During those formative years, the group has honed its expertise in revitalizing historic properties and transforming them into iconic hotels that reflect the cultural richness of the local area. From the initial concept and design through plan implementation and property redevelopment, Severn Grove maintains a uniquely bold vision for world-class hospitality offerings and the creation of unforgettable guest experiences.

Recruiter
SOAR Consulting, Inc. specializes in matching transitioning Junior Military Officers (JMOs), Enlisted Leaders, and skilled Military Technicians with some of America's fastest growing companies. In addition our firm delivers key leadership talent, industry experienced professionals into Director, Regional Manager and Vice President roles who have immediate impact on companies nationwide. Vision: Delivering steadfast talent and future leaders to American businesses nationwide. Mission: To provide exceptional talent and recruitment services to match our clients’ business philosophy and culture. We seek to advance our clients’ organizational objectives while enhancing employee retention and overall engagement. We are committed to cultivating deep relationships with senior to mid-level leaders and former military professionals that have demonstrated leadership for our country. Value Proposition: To be the best professional recruiting firm in the country as measured by our clients, talent relationships and effectiveness for our clients as measured by growth and return on investment. Core values: • Commitment • Entrepreneurial • Teamwork • Sense of humor • Empathy

Server
Hoptinger Bier Garden & Sausage House
Jacksonville Beach, FL
• Provide exceptional customer service to patrons by catering to their individual needs. • Add value by serving food with a smile, friendly demeanor, and positive attitude.

Beverage Cart Attendant
TPC Sawgrass
Ponte Vedra, FL
• Provide golfers with refreshments on the course. • Increase revenue streams for the club by upselling specified food and beverage items. • Provide professional and courteous service to club members and guests. • Accurately record product inventory to ensure that high-demand items are fully stocked.

Summer Intern
Baltimore, Maryland Area
• Gained marketing experience while working on various projects for the Sinful Colors nail polish line, a value brand owned by Revlon. • Assembled and distributed sample product to perspective client retailers such as CVS and RiteAid. • Conducted pricing surveys and monitored sales at various stores. • Visited Revlon retailers (ex: Walgreens) to ensure Sinful Colors brand image was displayed correctly. • Created a dynamic PowerPoint presentation for a corporate conference.

Phonothon Telemarker
Jacksonville University Phonothon
Jacksonville, Florida
•Made outbound calls to JU alumni •Solicited donations for JU scholarship programs
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