Grace Castersen

Consults with HR leaders to determine HR system requirements and translate user needs into clear requirements. Implemented a new LOA system (Unum), streamlining leave administration by 30% and enhancing compliance, tracking, and employee experience. Leads full-cycle LOA management for FMLA, state-protected leaves, ADA, and corporate leave, optimizing workflows for efficiency and ensuring alignment with legal requirements. Manages, develops, and mentors the human resources operations/HRIS staff. Analyzes data on associate turnover and satisfaction for any trends/patterns/high-risk areas, informs human resources management on relevant issues and recommends strategies/corrective action in order to enhance associate relations. In partnership with HR stakeholders, understands current process inefficiencies, use critical thinking to evaluate solutions and redesign HR processes. Supports HR Business Partners with employee relations and drives the data for all HR planning cycles. Proactively partners with the IT team to support HR technology configuration, upgrades and business initiatives to ensure optimal use. Ensures company-related administrative audits, process and reports are completed accurately, timely and in compliance with relevant local, state, and federal regulations. Enhances automation in our HRIS system, streamlining processes and reducing administrative workload by 25%. Develop and automate HR dashboards and reports to provide leadership with real-time workforce insight. Analyzes HR metrics (turnover, headcount, time tracking, compensation trends) to support strategic decision-making. Developed and launched an automated onboarding process, reducing new hire time-to-productivity by 40%.

Served as a key resource in implementing new HR technology such as iCIMS and Payfactors. Monitored HR system functionality and identified opportunities for improvements. Leverage technology and partner with IT to develop and implement HR system solutions to increase efficiency and automation. Partnered with HR and IT to maintain and improve HR dashboards, visualization tools and meaningful reporting. Support the business with cyclical business activities such as performance management and compensation programs.

Successfully executed a full-cycle HRIS implementation with Dayforce for better workforce planning and employee experience, consolidating all HR platforms to one system instead of four Developed and administered human resources plans and procedures for all company personnel, and assisted in driving company culture Informed employees of benefit usage by preparing and distributing benefit reports Managed benefits staff by coaching, counseling, and mentoring employees Resolved employee questions and problems by interpreting benefit policies and procedures Led and managed new hire enrollment and company wide open enrollment for benefits Initiated exit interviews to facilitate information gathering and address root causes for turnover Implemented performance reviews and motivational strategies to elevate HR team results Monitored and handled employee relations claims involving performance-based and harassment incidents Responded to 401(k) inquiries from managers and employees relating to enrollments, plan changes, and contribution amounts; Managed the annual catch-up contribution enrollment

Implemented a document management system (Revver) to convert all paper files to electronic storage for efficiency and security Responded to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries Provides advice and counsel to supervisors on employee issues as they relate to compliance with regulations and laws Administered leave programs and policies in accordance with applicable federal and state laws (FMLA, CFRA, ADA, PDA, etc.)

Led moderate Employee Relations activities such as corrective action, performance reviews, manager coaching etc. Assisted with processing semi-monthly and bi-weekly payroll for 300+ employees located in 35 different states Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information Distributes all benefits enrollment materials and determines eligibility Enrolls employees with carriers and process life status changes Enforced and monitored the adherence to company policies, rules, and regulations Advocated for supporting an engaged employee culture Process employment with moderate terminations and assist with leading exit interviews

Created 200+ job descriptions, and worked with the marketing team to create ads for social media, increasing the talent pool by 10% Collected feedback after final round interviews, assembled compensation packages, and explained health benefits for prospective hires Administered health and welfare plans, including enrollments, changes, and terminations Assisted with the performance reviews and termination process Assisted VP, HR in researching and drafting healthy human resources policies Worked with VP, HR in implementing an employee compensation and benefits administration program

Managed full recruitment cycle to keep the company fully staffed in 5 offices Reduced average time to hire by 5 days with consistent communication across professional channels, including LinkedIn and Indeed Assisted with employee onboarding and ensured new hires completed pre-employment forms within 48 hours of the start date Partnered with hiring managers to determine staffing needs and providing recruitment reports to hiring manager Facilitate the offer process by extending the offer and negotiationg employment terms

Reviewed 300+ resumes to determine candidates’ credentials Assisted human resources and recruiting teams by managing phone screens, on-site interviews, and a variety of other administrative duties Assisted with the background check and processed partaking in outreach events or career fairs

Worked with the account managers by scheduling all volunteer work assignments for 400+ volunteers and participated in community outreach and public relations initiatives Provides administrative support to ensure efficient operation of office Assisted supervisors with blood drive program development in coordination with new volunteer recruitment and training

Assisted Front Office Manager in all administrative tasks as assigned Facilitated development of office operations; helped train new administrative personnel Skillfully facilitated the development of office operations manual; helped train new administrative personnel. wide range of office and sales support tasks, including promoting products and selling memberships Leveraged strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, and purchasing Responded to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs

Held meetings as specified in the ICC Code and posted documents of those meetings for public viewing Publicized and communicated the activities and actions of the ICC Oversaw and was responsible for the expenditures of ICC. F. Oversaw, maintained, and regulated all ICC property and assets Announced club events via tabling efforts and social media as well as assisting with social networking and updates in order to increase club fundraising efforts

Conducted diagnostic tests by recording and testing the eye function, and instructed patient on properly caring for contact lenses and glasses Generated and upheld financial reports, patient and insurance billing records, and account reconciliation Sufficiently answered phone calls and scheduled appointments as well as provided customer service by answering patients’ questions and resolving patients’ complaints